Behavioral Insights Fraud Data Analyst - Cash App

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.Job Description

Cash App is seeking a data analyst to join our dynamic Behavioral Insights Team. The Behavioral Insights Team Data Analyst is an aggregator of data components that would indicate fraud and/or loss in a specific field who builds trust with cross-functional and external partners as well as customers by leveraging analytical skills and comfort with ambiguity to deliver outstanding solutions. Importantly, this role will present their findings in cross-functional settings to various stakeholders across teams. This position requires an ability to fulfill data requests, identify key data, and develop a repeatable framework for analysis utilizing SQL, Excel, and various data visualization tools.

 

You Will:

• Create SQL queries to extract data for analytical purposes
• Build databases and reports for the Behavioral Insights Team
• Summarize complex analyses and use strong written and verbal communication to concisely and confidently deliver information (e.g. a course of action) appropriately tuned to the audience.
• Document your work and process for repeatability and recall
• Maintain an understanding of current Cash App processes, products, and risk/fraud patterns
• Show ownership and bias for action; able to move quickly and decisively to report and resolve an emerging issue and/or financial loss event.
• Identify gaps in current systems, policies, products, and strategies to take actions that mitigate emerging risks. 

Qualifications

• 2 years experience with SQL, Python, Looker, Tableau, complex Excel functions, and/or other data analysis tools
• Experience analyzing large datasets to look for patterns and outliers
• Experience analyzing financial data
• Experience working with Machine Learning Modeling and Data Science teams via model and rule creation.
• Experience working with cross-departmental teams with proven collaboration skills.

Even Better

• Bachelor's Degree in Finance, Accounting, Mathematics, Economics, Computer Science, Information Management or Statistics

• Certified Fraud Examiner, ACAMS, or similar accreditation

• Experience working in a fraud or risk environment

• Subject matter expertise for any of the four Behavioral Insights Teams: Chargebacks, Customer Theft, Banking and/or Identity

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $114,200 - USD $139,600
Zone B: USD $106,200 - USD $129,800
Zone C: USD $97,100 - USD $118,700
Zone D: USD $85,700 - USD $104,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our ID page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

 

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.