Beacon Hill | Customer Service Representative MA at Beacon Hill

Our client, an insurance agency based in Boston, is seeking a temporary Customer Service Representative. This role comprises a Monday-Friday position from 8:30am - 5:00pm schedule, paying up to $20/hour, and is a contract role for the next 6+ months.

Job Responsibilities

-Research customer and agent inquiries and elevate issues to Supervisor as needed.

-Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries.

-Manage time efficiently and handle multiple tasks in a fast-paced work environment.

-Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.

-Deliver first call resolution and make it easy for the customer.

-Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.

-Meet and/or exceed the expectations of customers and agents, always providing professional and efficient service through positive interactions and extensive product knowledge.

Qualifications

-Above average interpersonal, listening, communication and organizational skills.

-Good analytical and decision-making skills.

-High energy and motivation to follow up and take ownership.

-Bachelors or Associates Degree

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please

click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion

of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)