BDC Representative - Sioux Falls Ford Lincoln

Sioux Falls Ford Lincoln is growing! We're looking for full-time, highly motivated, results-oriented individuals to join our Business Development Center team. As a BDC Representative, you'll play a key role in the automotive sales and service processes.

BDC Representatives are responsible for handling and answering all incoming Internet leads/inquiries via phone, email and text. This person must be a great communicator, have a positive attitude and quickly build a rapport with prospective and existing customers. You should have a positive, well-spoken and driven personality.

Who would I interact with?
This position interacts daily with Sales Managers, Sales Professionals, Service Managers, the Business Development Manager, dealership support staff and Customers, just to name a few.

Schedule: 40-hour work week, Monday – Friday with alternating Saturdays. Closed Sundays.

Responsibilities:

· Answer all incoming sales/service calls and internet inquiries.

· Use multiple software platforms to communicate with clients

· Follow up daily with prospective and current client base

· Set and confirm sales/service appointments

· Communicate effectively with customers and strive to generate repeat business

· Provides timely and accurate reports

· Promotes the dealership, its values and its products/services

· Excels in a fast-paced atmosphere

Qualifications:

· Great customer service skills and motivation to successful

· Previous call center, BDC or customer service experience a plus

· Strong computer and phone skills

· Appointment setting experience a plus

· Able to multitask and be a team player

· Bilingual is a plus

· High School graduate