BDC Representative at KEN GRODY FORD - Redlands

Job Description:
Customer Service Representative
We are looking for a customer-oriented service representative. A Client Retention representative, or CRC will act as a liaison, provide product/services information while work directly with Sales Staff, and Managers with accuracy and efficiency. CRC Representatives will need to follow up with each individual customer in a respectful, and professional manner. Also required to have Product knowledge, Phone etiquette, bi lingual skills, and are self sufficient. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities

• Manage large amounts of incoming/outboundcalls
• Generate sales leads
• Schedule appointments for Sales Team
• Identify and assess customers ’needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and
interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Bi Lingual
• Phone etiquette skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills
• Ability to multi-task, prioritize,and manage time effectively
• High school degree

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Paid Training:

• Yes

Management:

• Store Manager

Work Remotely

• No