BDC/ Call Center Representative - Chastang Enterprises

Do you enjoy helping people and have a passion for cars?  Here's your chance to dive into a rewarding career in the automotive industry right here in Houston, Texas! Join our dynamic team at Chastang Ford and become our Call Center Representative, the vital first point of contact for online vehicle inquiries.

At Chastang Ford, we understand that success stems from exceptional individuals. That's why we value candidates who thrive in fast-paced settings, work diligently, and prioritize customer satisfaction. As an integral part of our service team, you'll help pave the way for customers' next vehicle purchase journey, offering guidance and setting up appointments to ensure a seamless experience.

We offer:

• Competitive Pay Plan
• Comprehensive Benefits: Medical, Vision, Dental, Life Insurance
• Paid Time Off and Holidays
• Company Discount on Services

Responsibilities:

• Conduct outbound calls daily, with the ability to sit for extended periods
• Utilize scripted dialogue for both inbound and outbound calls to establish rapport and schedule sales appointments
• Input and manage call data using CRM software
• Track daily calls, emails, and appointments
• Meet minimum call metrics and Key Performance Indicators (KPIs)
• Address and overcome customer objections
• Coordinate with internal departments and direct sales inquiries to management
• Provide comprehensive daily task recaps
• Perform other duties as assigned
• Flexibility to work nights, weekends, and holidays

Requirements:

• Sales experience preferred
• Call center experience is a plus
• Proficiency in basic computer functions and typing
• Familiarity with customer service principles
• Car dealership experience is beneficial but not mandatory

Equal Opportunity Employer: Chastang Ford is an Equal Opportunity Employer (EOE). We welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Join us in shaping the future of automotive excellence in Houston! Apply now and embark on an exciting career journey with Chastang Ford. For inquiries, please contact Mrs. Naimah Williams at (856) 412-4745.

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