BAS Sales Account Manager - Kele Companies
Memphis, TN 38133
About the Job
Founded at the birth of the building automation industry in 1983 as Kele & Associates (now Kele Companies), we became the first building automation distributor to offer an all-inclusive platform. Over the next 40 years, Kele Companies has grown into a world class Building Automation Systems distributor with its headquarters remaining strategically located in Memphis, TN and branch locations positioned in 7 states throughout the U.S.
Every member of the Kele Companies team plays a key role in delivering on our promise of: “We Make It Easy.”
We are currently hiring for the role of HVAC Sales Account Manager.
The primary role of the Account Manager is to generate revenue from potential customers and increase wallet share of existing customers by networking, calling or other means. They are required to grow and retain existing accounts by planning persuasive approaches and presenting new solutions and services in order to convince customers to increase their business volume with the company. The Account Manager works with low- to mid-level management, sales, estimators, project managers and buyers.
- Actively promotes Kele's products and services utilizing ASLAN Sales principles and communicating Kele's value propositions to customers.
- Provides exceptional personal customer service to all internal and external customers by supporting Kele's 5 Keys to Customer Service.
- Directs, monitors, and consolidates Salesforce data to jointly develop account strategies and tactics with the team.
- Listens to and manages resolution of customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to the team for supporting the customer's and Kele's shared goals.
- Proactively conducts sales calls, utilizing probing questions to identify the customer's needs and opportunities, learn about the customer's business, our competitor's actions and the BAS industry.
- Meets and maintains all minimum sales activity levels to include attainment of sales revenue/margin quotas, call activity, quotes and quote follow up.
- Supports sales strategies to achieve all goals associated with assigned accounts by analyzing sales statistics and call data to achieve total spend opportunity in each account.
- Works collaboratively with other team members as necessary to maximize sales opportunities while not diverting from core sales responsibilities.
- Follows all pricing guidelines in issuing product quotes and develops/maintains a thorough understanding of Kele's processes and procedures.
- Develops a thorough knowledge of products in the Kele catalog as well as products our vendors offer.
- Participates in training opportunities and self-study to increase product and industry knowledge and to improve personal performance.
- Two to four years of undergraduate work or associate degree
- Minimum of two years of related work experience.
- Proficiency in Microsoft Office and the ability to learn and use company software.
- Detail-oriented with the ability to multi-task.
- Proficiency in customer service skills and proactive telephone selling skills.
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