ON CALL BARTENDER - BANQUET - Hard Rock International (USA), Inc.

POSITION SUMMARY:

The Bartender – Banquets is responsible for providing prompt and courteous service to all banquet guests, including taking orders, suggestive selling, preparing and serving beverages, and clearing tables.  This position is instrumental in creating an environment and executing service that blows our guests away.  The Bartender must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships. 

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu cocktails and wine list in order to assist guests and answer questions accurately.
• Complete bar requisitions.
• Ensure event bar area is clean and in order at all times, including bar, tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Stock juice, mixers, soft drinks, beer, wine, liquor, and paper/plastic supplies.
• Clean and stock glassware.
• Cut and stock garnishes.
• Ensure sequence of service is followed for all guests.
• Greet guests, take beverage orders, and suggestive sell.
• Prepare drinks to recipes.
• Serve beverages, including coffee, tea, cocktails, and wine.
• Ensure guest satisfaction at all events.
• Accommodate guests’ special requests whenever possible.
• Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
• Process payments according to POS and cash handling procedures.
• Prepare consumption reports.
• Perform last call.
• Clean bar tops, sinks, speed rails, ice bins, guns and lines, bottles, cabinets, and coolers.
• Maintain bank variance within standard.
• Set up and empty trash and recycling.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest, employee, and company information.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Secondary school degree preferred and/or previous work experience in service for at least 2 years.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Deep understanding of lifestyle casino/hotels and premium dining products and services.
• Ability to work evenings, weekends, and holidays, as needed.

KNOWLEDGE OF:

• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working. 

ABILITY TO:

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.  The team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the VP Food and Beverage.  The team member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.