Barista - Guest Services
Suitland, MD
About the Job
Compensation Amount:
Job Summary:
The Barista brews coffee, tea, and other specialty drinks while providing excellent customer care.
Job Description:
ESSENTIAL FUNCTIONS
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
Job Summary:
The Barista brews coffee, tea, and other specialty drinks while providing excellent customer care.
Job Description:
ESSENTIAL FUNCTIONS
- Greet guests in a polite, positive manner; and take beverage orders. Identify items and corresponding cost of items and tabulate bills using cash register, calculator, or other price equipment.
- Prepare requested drink and deliver to customer.
- Issue receipts, refunds, credit, or change due to customers accurately.
- Maintain cash register and contents within.
- Turn in cash drawer and sales reconciliation at shifts' end.
- Smile and greet customers entering unit; answer customers' questions, and provide information on company policies. Thank each customer.
- Maintain clean and orderly work area; stock and maintain area with various supplies.
- Serve other items as per unit guidelines.
- Maintain awareness of safety issues, and report them immediately to your manager.
- Partial High School education; High School Diploma/G.E.D. equivalent preferred.
- Strong sanitation habits.
- Mathematic skills.
- Strong customer service abilities; actively looks for ways to assist customers and coworkers.
- Ability to recognize when a problem has occurred and communicate it to management.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire work day.
- Climbing steps regularly.
- Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in fast-paced environment.
- Physical presence at the job site is essential to perform job duties.
- Coffee equipment- grinders, brewers, espresso machines, etc.
- Touch-screen computer or register/POS system.
- Credit card machine.
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
Source : Guest Services