Banquet Supervisor - Set up - Sonesta

Job Description Summary The Set-up Supervisor will oversee the banquet set-up Team as they perform general clean-up tasks and maintain banquet rooms, other meeting spaces, and the hotel. The Set-up Supervisor will be responsible for ensuring the proper collection and distribution of linens, setting up meeting spaces as well as fulfilling any additional guest requests. This position is to delegate tasks to the Banquet Set-up Team to ensure that all set-up tasks are performed efficiently, effectively, and to company standards. Job Description Key Job Functions Perform and oversee general cleaning tasks using standard hotel cleaning products, as assigned by a manager, to adhere to health standards. Perform and oversee other duties as requested by the manager, such as cleaning unexpected spills, restocking closets, or moving linen, waste, and operational supplies. Assist with any operational duties to execute special guest requests. Work closely with team members and members of the management team on projects. Maintain banquet rooms and employee areas; ensure compliance with all established standards, related to cleanliness, maintenance, safety, and security. Report and correct any observed discrepancy to established standards. Collect and distribute linens, stock in proper locations, and keep track of inventories for the day. Remove waste from the service areas. Clean assigned areas by using the correct equipment and designated cleaning chemicals, according to regulations and requirements. Provide guests with requested items and supplies. Set up event rooms as per BEO guidelines. Confirm set up with the Captain or manager before events. Gather and bring to the event space all supplies required for the event: including tables, linens, chairs, pens, note pads, water glasses, mint bowls, or anything outlined in the BEO. Oversee the setup and breakdown of all furniture and equipment in event spaces as per BEO in designated storage spaces. Assist management with operational duties. From time to time assist other positions in the hotel, such as banquet server, and banquet bar back with duties as needed and as assigned by the Manager. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and the guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build a solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Qualifications and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Track record of delivering exceptional guest or client experience Have 1+ years of experience working in a hotel banqueting department. Strong verbal and written communication skills. Strong attention to detail. Able to prioritize and multi-task. Ability to lead and assign tasks accordingly. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.