Banquet Server - Apache Casino Hotel

Position: Banquet Server

Department: Food and Beverage

Reports to: Banquet Manager

FLSA Status: Non-Exempt, Hourly

Minimum Qualifications

• High school diploma or GED


• Six months’ previous experience preferred

• Good verbal and written communication skills

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times.


• Support Banquet Captains and team members to make certain all events and functions are set up properly, and run smoothly from start to finish, offering assistance during slack times


• Confirm all tables, linens, china, glass, silver/flatware are set correctly as stated on the Banquet Event Order (BEO) and are ready to receive guests


• Serve food and beverage items. Clear tables and return all equipment to their respective storage areas


• Retrieve all reusable food and beverage items and place them on a separate queen transport


• Ensure service corridor safety by transporting all equipment in the proper manner. Be responsible in the handling of all equipment and linens. Make sure all spills and breakage are attended to and reported immediately


• Return all equipment and supplies to their proper location in a clean and orderly fashion at event conclusion


• Be vigilant that minors and intoxicated persons are not served any alcoholic beverage


• Perform other duties as assigned by your reporting supervisor, including cross training

Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of Apache Casino Hotel. We are busiest during weekends and holidays, events and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations


• Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift


• Understand and comply with the Eye, Hi, Goodbye program


• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details


• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members


• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs


• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise


• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority


• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly


• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust


• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members


• Ability to operate various types of equipment used in your department, for example ovens, broilers, grills and mixers, personal computers, printers, copy machines, facsimile machines, and telephone

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member may occasionally sit, and uses hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member stands for prolonged periods, occasionally working in temperature extremes, and walks, climbs or balances, and stoops, kneels, crouches, or crawls. The team member must occasionally lift up to 30 pounds and be able to carry a tray or serving dish weighing up to 50 pounds through a crowded room. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting

At a minimum, the selected candidate will be required to pass a background check and drug-screening test. Following hire, the team member will be required to obtain a local Food Handler permit and an Oklahoma ABLE license.