Banquet Server - Garden of the Gods Resort and Club

Position Purpose & Summary

To provide all guests with an entertaining and enjoyable dining experience, through quality service in the most efficient manner.

Essential Functions:

• Performs any necessary pre-shift side work.
• Maintains a clean and sanitary environment. Ensures compliance with all local and state health codes.
• Assists in controlling food and beverage costs. Enforces all security measures as outlined by hotel management. Protects the assets of the company.
• Checks with the Banquet Captain when coming on duty for specific instructions for the current function and section assignment.
• Greets all guests in a courteous manner, displaying a helpful attitude.
• Anticipates guests' needs, ensuring guests are provided with water, coffee, tea, or beverages in a timely manner.
• Unloads trays in the service area, racking glassware, scraping plates, and separating silverware.
• Practices "clean as you go" techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied always.
• Completes assigned breakdown and closing side work.
• Reports hazardous conditions or broken equipment to the Banquet Manager. In an emergency, notifies the Chief Engineer at once.
• Completes any other duties as assigned.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.
2. Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience.
3. License, Registration, and/or Certification Required:State of Colorado (or equivalent) Safe-Serve Certification/ TIPS Bar Certificate

External and Internal Personal Contact:

1. Communications:

• Daily - Verbal /Written

Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.