Banquet Server/Bartender - Cherokee Country Club
Knoxville, TN 37919
About the Job
Job Overview
The Banquet Server is responsible for setting up, executing, and breaking down events at the Club. Banquet staff receive an Event Order and translate the instructions from the host and the Events Director into a full-scale event. Banquet bartenders are responsible for assembling, managing, and serving alcohol inventory, documenting consumption through the event. Banquet bartenders also double as servers for events that require less alcohol service. The houseman team sets the furniture in the room, while the banquet staff set tables, arrange décor, set buffets, and drink stations. Throughout the event, they provide food and beverage service to guest, working as a team to create a memorable experience.
Reports To: Banquet Manager, Banquet Captains, Banquet and Club Functions Director
Compensation: ALL POSITIONS ARE NON-TIPPED POSITIONS. Pay is $15 per hour for servers, and $16 per hour for bartenders with experience. Full time employees (30+ hours per week) are eligible for Club’s excellent benefit package to include health, medical, and dental insurance, 401K, paid vacation, PTO, employee meals, and employee golf.
Education/Experience:
- Previous hospitality or customer service experience preferred, but not required for servers.
Employee Expectations
- Strong work ethic, punctuality, and attention to detail.
- Positive attitude, friendly disposition and team mentality.
- Desire to say “yes” and genuinely help others.
- Intent to develop as an individual, teammate, and hospitality professional.
Job Tasks/Duties - Server
- Performs related banquet set-up tasks.
- Provides immediate attention to all members and guests upon seating them.
- Takes beverage orders and serves food in specified station.
- Pours and refills wine, coffee, water and other beverages served with and after the meal.
- Clears soiled dishes as needed.
- Cleans all assigned work areas in kitchen and banquet areas.
- Advises supervisor of any member or guest complaints as soon as they occur.
- Assists in closing functions such as removing linen, bussing glasses, dishes, silverware, etc., and re-setting the room for next function.
- Attends staff meetings including pre-service (line-up) sessions.
- Consistently follows all food safety-related requirements.
Job Tasks/Duties – Bartender
- Inspects the bar prior to opening to ensure that adequate supplies are available.
- Requests additional supplies as necessary and stocks the bar.
- Follows set-up procedures.
- Prepares garnishes, fruits mixes and pre-mixed drinks prior to opening bar.
- Greets members and guests.
- Mixes, prepares and serves drinks to members and guests and mixes and prepares drinks ordered by food and beverage servers according to approved standard recipes.
- Collects checks and payments for drinks served.
- Reports complaints to a manager as they occur.
- Maintains and cleans bar area and equipment.
- Maintains records of liquors, beers and wine to ensure bar stock is maintained at all times.
- Cleans and locks the bar area according to prescribed closing procedures.
- Ensures that all food items are correctly stored, labeled, dated and rotated to prevent any health or safety hazards from occurring, and takes precautions against possible spoilage.
- Attends staff meetings including pre-shift (line-up) sessions and training as required.
- Carefully follows all laws and club policies and procedures regarding alcoholic beverage service and informs manager if continued service to a member or guest is in question.
- Serves drinks to members and guests seated at lounge tables in the absence of a beverage server.
- Continually practices beverage and revenue control procedures.
Job Tasks/Duties – Banquet Staff
- Completes other appropriate assignments made by the Banquet Captain.
- Develop proficiency in Club policies and standards.
- Assists with service of food and beverages in outlets and for special functions when needed.
- Suggests when additional service supplies and small equipment are needed.
- Coordinates any special requests including dietary needs and allergens with the culinary team.
- Takes responsibility for mistakes and moves to correct them in an open and honest fashion.
- Displays a passion for service and enthusiasm for excellence amongst the team.
- Completes other appropriate assignments made by Club leadership.
- Moves between operations as needed, including the Overlook Bar & Grill during pool season.
Physical Demands and Work Environment
- Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
- Push, pull or lift up to 50 pounds.
- Continuous repetitive motions.
- Work in hot, humid and noisy environment.
- Must be able to read, write, and communicate effectively in English
Founded in 1907, Cherokee Country Club is one of Tennessee’s premier recreational and social clubs and a valued asset to the Knoxville community.
We aspire to provide an outstanding family club experience where warm hospitality and a broad selection of high quality, year-round social and recreational activities generate a culture of community among our member families. We celebrate our history and traditions while responding to the ever-changing desires of our members.