Banquet Manager - Gecko Hospitality
Winston-Salem, NC 27104
About the Job
Essential Responsibilities Displays a high level of floor presence and availability to the membership and event hosts. Greets and seats members and guests, coordinates event set up and floor plans with the club's event director to ensure all event needs are being met. Schedules all banquet staff according to the weekly BEOs and sends out the corresponding event sheets to the F&B Management Team. Ensures correct appearance, cleanliness and proper set-up of all banquet events. Checks the maintenance of all equipment in the dining rooms or event space and reports any deficiencies to the Clubhouse Manager. Ensures all cleaning of equipment and storage areas are complete according to daily schedules Serves as a liaison and coordinates food service and programming between FOH and BOH staff. Works in tandem with the Catering and Event Manager and Food and Beverage Managers Approves weekly timecards in Paychex for banquet staff Ensures opening and closing tasks are assigned/completed daily. Trains, coaches and mentors all staff on a regular basis. Carefully supervises to help ensure proper service. Actively assists with service, bartending, table clearing, food running and resetting when necessary. Inspects service staff to ensure that they are always in proper and clean uniforms based on event type. Recommends new hires, assists with onboarding, trains and supervises service staff. Directs shift meetings and lineup with service personnel; communicates information and policy changes and briefs proper personnel. Oversees service on a daily basis, ensuring the memberships needs and expectations are always met. Completes quarterly inventory checks of all silverware, china and glassware and linen stock. Handles member/guest/employee issues and informs supervisor of resolution and if further action is warranted. Ensures that all safety, accident and emergency policies and procedures are in place and followed. Assumes various roles in all areas of Food and Beverage service. Performs other duties as assigned by the Clubhouse Manager. Attends weekly meetings as scheduled by the Clubhouse Manager.