Banquet Manager - Mayflower Inn and Spa

Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

Take center stage in orchestrating memorable events. Your passion for hospitality and meticulous attention to detail will shine as you collaborate with our talented team of professionals. The Banquet Manager directs and motivates the banquet team while personally assisting in providing high quality service.  Provides clear and concise communication to everyone involved in the success of the event. Identifies training opportunities and develops strategies to accomplish goals.  Overseas planning, staffing, training, and execution that is aligned with the Auberge standards and results in an exceptional banquet and catering experience for clients.  Willingness to cover F&B outlets in periods where no events are scheduled and serve as one of the leaders of the F&B Division. 

DUTIES AND RESPONSIBILITIES

Managing Banquet Operations

• Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).

• Applies knowledge of all laws, as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards, policies, and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Schedules Event Services staff to forecast and service standards, while maximizing profits.

• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts quarterly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends.

• Acts as a liaison to the culinary team and Catering and Sales Manager

• Leads shifts and actively participates in the servicing of events.

Executing Event Services Operations and Maintaining Inventories

• Attends pre-event meetings as needed to understand group needs.

• Establishes consistent standards for all event spaces..

• Conducts event space inspections prior to each function to verify the room is set according to specifications.

• Maintains cleanliness and sanitation standards in all event operation areas.

• Acts as a liaison between Banquets, Sales and Events, and Culinary teams, as well as the group contact throughout the event.

• Projects supply needs for the department.

• Coordinates routine maintenance to verify a quality experience..

• Resolves issues and/or suggest alternatives to previous arrangements if necessary.

• Attends and participates in all pertinent inter-departmental meetings.

• Leads shifts and actively participates in the servicing of events.

• Verifies event spaces are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Encourages employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comments  and guest satisfaction results with employees.

Benefits

Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

• Medical, Dental, Vision plans

• Flexible Spending Accounts

• Health Savings Account 

• Basic Life and AD&D

• Team Member Stay Discounts

• Employee Assistance Program

• Tuition Reimbursement

• Task Force Opportunities 

• Career Growth

• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance

• 401(k) program and receive a 4% match on employee contributions after one year.

Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.

• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.

• A true desire to understand and anticipate the needs of others in a fast-paced environment.

• Professional and polished verbal and written communication skills in Business English.

• Strong organization skills.

• Must be proficient in general computer knowledge. 

• Candidates should be innovative, solution-oriented, detail oriented and organized.

• Hotel experience in the areas of Food and Beverage or Rooms preferred.

• Thorough understanding of all levels of banquet service.

• Previous experience as an Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred.

• The Banquet Manager will be working events alongside his/her staff and must be able to work at different times of day and evening, indoors and outdoors in different weather conditions.  Must be able to lift up to 40 pounds.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

MFINN2013 LLC is an Equal Opportunity Employer, M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.