Banquet Houseperson Supervisor - Omni Hotels & Resorts

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa,  and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Banquet Houseperson Supervisor is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating, and delivering guests’ needs. The ideal The Housemen comprehends all meeting room sets and ensures rooms are set according to guest specifications.

Responsibilities

• Supervise day to day operations and consistently inspect all events to ensure standards are being maintained.
• Perform all necessary tasks for banquet setup according to the standard operating procedure of the hotel.
• Ensures prompt delivery and quality of equipment from point of departure to arrival.
• Responsible to set all meeting rooms or contracted hotel space to ensure high-quality meeting sets.
• Ensures compliance with all health, safety, sanitation awareness, hotel standards, and local laws.

• Responsible for the supervision, upkeep, safety and cleanliness in storage areas, hallways, corridors, and storerooms.

• Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making.
• Conduct and attend all required department trainings and meetings.

Qualifications

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant houseman experience in a large convention hotel is strongly preferred.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service.

PERKS AND BENEFITS:

• A culture of fun, inclusion, and growth
• Complimentary meals
• Health Insurance and matching 401(k) after one year
• Generous Paid Time Off offered after 90 days
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.