Banquet Houseperson Lead - Sunriver Resort

Do you have banquet experience? Looking to work for Oregon's Top 100 buisnesses to work for? Sunriver Resort is hiring a lead banquet Houseperson! The Banquet Houseperson Lead is responsible for leading the physical set-up and turnovers of all banquet events under the direct supervision of the Banquet Houseperson Supervisor. S/he will follow specific Banquet Event Orders to ensure accuracy for the set-up. The Houseman will maintain the cleanliness and eye appeal of the banquet space. The Banquet Houseperson Lead will assist in maintaining the AAA Four Diamond Standards.

The Banquet Houseperson Lead will always conduct them self in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. S/he Lead shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

• Maintains a commitment to customer service and guest satisfaction
• Provides general resort information for guests
• Resolves guest issues promptly and with great care and effectiveness
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Prepares all banquet space prior to events
• Tears down all banquet space after events
• Follows Banquet Event Orders with strong attention to detail
• Maintains a strong knowledge of various types of set-up
• Assists the banquet servers/captains with clearing of tables as needed
• Assists the A/V team with setting up equipment
• Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor
• Removes centerpieces/décor after events and stores appropriately
• Removes soil linens and stores appropriately
• Assists with transporting food/beverages to event location
• Attends appropriate resort, division and department meetings
• Maintains the cleanliness of banquet storage rooms
• Assembles dance floors
• Arranges buffets, stages and podiums
• Communicates all pertinent information to the banquets team

• High school education required
• At least one year of customer service experience preferred
• Prior hospitality experience preferred
• Must have valid Oregon driver’s license and meet company driving standards
• Must possess valid OLCC card upon hire
• Must possess valid Food Handler’s card upon hire
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must be able to frequently lift and carry up to 50 lbs;