Banquet Houseperson (Full-time) - La Cantera Resort & Spa

About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!Location Description:  Come be a part of something bigger!   Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.Overview:

The banquet Houseperson is to provide efficient friendly customer service at all times and to maintain a clean, professional top quality Banquet experience for all guests. To ensure the function room is set according to guest expectation and La Cantera Resort & Spa Standards. To set up, tear down, and clean all space associated with banquets and conventions.   The banquet Houseperson shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice!   Essential Job Functions:

• Cleans function rooms before set-up.
• Sets equipment to daily worksheet spedifications.
• Refresh meeting rooms during meal and coffee breaks.
• Break down meeting rooms as soon as possible after the end of the function.
• Completes special projects as directed by department management.
• Moves convention material boxes, programs, from hotel receiving docks, registration areas, guest rooms, or suites.
• Caring for the equipment.
• Accommodates special customer needs, hanging banners for meetings and food/beverage functions.
• Service every function according to La Cantera Resort & Spa Service Standards.
• Always inquire if additional service is needed.
• Responsible for set-up and breakdown of tables in the meeting rooms according to BEOs and guests’ requests.
• Responsible for learning about the VIPs in each function and their special needs.
• Complete all side duties as assigned.
• Must minimize breakage.
• Attending all designated staff meetings and training sessions.
• Perform all banquet side work as designated by the supervisor.
• Efficiently and properly perform all service standards.
• Attending to all needs of the guests during functions, paying special attention to diets or any special orders.
• Report to the Supervisor any need for housekeeping and/or repairs of any equipment or function areas.
• Must attend all designated pre-meal.

Qualifications:

• Is at least 18 years old.
• Possesses the ability to accurately follow both verbal and written instructions.
• Demonstrates a strong attention to detail.
• Is comfortable thriving in a fast-paced work environment.
• Excels in a teamwork-oriented setting.
• Has a flexible schedule, including availability for evenings, weekends, and holidays.
• Displays a passion for delivering exceptional guest experiences.
• Is capable of standing for extended periods, with intermittent walking and stair climbing.
• Can regularly lift and carry up to 25 lbs. at shoulder height, and up to 50 lbs. frequently.
• Is adept at bending, squatting, pushing, and pulling as needed.
• Achieved TABC Certification.
• Attained Food Handler’s CertificationPossessing all necessary city, county, state, or other mandated licenses.