Banquet Captain - Saybrook Point Inn, LLC
Old Saybrook, CT 06475
About the Job
FLSA Classification: Nonexempt (Hourly)
Salary Range: $15.69 - $17.00, per hour plus pro-rata portion of service char...Competencies
For events assigned to you, or in conjunction with the Banquet Manager, hold pre-shift meetings before every function to review staff knowledge of all menu items, any special needs for the function, all assigned side work duties, assigned table areas, and review training tips plus feedback from other prior events.
Effectively monitors staff performance and offer appropriate coaching, counseling or supervision as required. Report any disciplinary needs to the Banquet Manager.
Maintain constant contact with the Banquet Kitchen staff for complete and effective communication between food production and food service. Maintain dialogue regarding meal counts, special orders, timing. Assist or run expediting operation.
Receive guest complaints and offer positive response, pursue the best resolution possible at the time.
Ensure that all guests are served properly through the supervision, coaching, and training of all banquet staff
Act as guest contact for events, reviewing timeline, touching base throughout event, available by text to responds to needs
Present final billing when applicable
Assist the Banquet Manager with conference/meeting arrangements involving audio/visual requirements.
Positions, installs, and connects equipment, such as microphones, amplifiers, and lighting. Adjust needs throughout event.
Monitor breakage and follow safe clearing, bussing and stewarding duties
Ensure that ware washing machine is operating, proper chemicals are in hand and in use
Be aware of vendors property and disposition of them at end of events
Assist with cash bars including revenue collection and financial drop.
Required education and experience
High School diploma or GED required.
2 years experience in catering or full-service dining
Must be 18 years of age.
Must be trained and certificated in T.I.P.S program within the first 6 months of employment.
Make customers feel important, valued and appreciated in a manner that will be acknowledged by the customers.
Be familiar with all Spa & Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
Available to work days, evenings, weekends, holidays and extended hours as business dictates
Preferred education and experience
Supervisory experience beneficial.
Additional eligibility requirements
Understands and executes the essentials of good table service
Bartending skills strongly desired.
Audio visual and lighting knowledge a plus
Must be able to work in a fast-paced environment.
Must be able to interact with guests effectively and in a courteous, professional manner.
Excellent written and oral communication skills.
Basic proficiencies in Windows Applications