Banquet Captain - Full Time - Cliff House Maine

Job Overview:

The Banquet Captain is a key member of the Banquets and Events team, responsible for ensuring the seamless execution of banquet events, meetings, and special occasions. This position plays a crucial role in delivering exceptional guest experiences, maintaining high standards of service, and overseeing the banquet staff.

Responsibilities

Event Coordination:

• Collaborate with the Banquet Manager and Event Planners to understand event details, timelines, and specific client requirements.
• Coordinate and communicate effectively with various departments to ensure all aspects of the event are well-organized, from set-up to breakdown.

Staff Supervision:

• Lead and supervise banquet staff, including servers, bartenders, and housemen, to ensure a smooth flow of service.
• Provide clear instructions and guidance to the team, fostering a positive and collaborative work environment.
• Conduct pre-shift meetings to brief staff on event details, expectations, and any special considerations.

Service Excellence:

• Ensure that all service standards are met or exceeded during events.
• Oversee the execution of food and beverage service, ensuring proper presentation, timing, and quality.
• Address any guest concerns promptly and professionally, seeking to exceed guest expectations.

Setup and Breakdown:

• Supervise the setup and breakdown of banquet spaces, ensuring that all equipment and furniture are arranged according to event specifications.
• Collaborate with other departments to coordinate logistics, such as audio-visual equipment, lighting, and room arrangements.

Quality Control:

• Conduct periodic inspections to ensure that banquet areas meet cleanliness and safety standards.
• Monitor the overall quality of service and address any issues promptly.

Team Training:

• Assist in training new banquet staff, providing guidance on service standards, protocols, and resort policies.
• Conduct ongoing training sessions to enhance the skills of the banquet team.

Communication:

• Maintain open and effective communication with all relevant departments, including kitchen staff, event planners, and management.
• Ensure proper documentation of event details and any client preferences for future reference.

Qualifications:

• Previous experience in banquet or event management is preferred.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food and beverage service standards.
• Excellent organizational and problem-solving abilities.
• Flexibility in working hours, including evenings, weekends, and holidays.

Needed Attributes:

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.