Banquet Captain - Davidson Hospitality Group

Property Description

Barnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike.

Overview

We are seeking a highly motivated and energetic Banquet Captain to join our team! As a Banquet Captain, you will be responsible for ensuring that all banquet events are executed flawlessly and to the highest standards. Your exceptional communication skills and attention to detail will allow you to lead and coordinate our team of banquet servers, ensuring that all guests receive an outstanding experience. With your positive attitude and enthusiasm for delivering exceptional service, you will work closely with our event planners and culinary team to ensure that every detail is perfect. If you are passionate about delivering exceptional experiences and thrive in a fast-paced environment, then we want to hear from you!

Responsibilities

Essential Duties/Tasks/Responsibilities:

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other staff and departments to arrange for the delivery of requested services
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event
• Monitors banquet team members to ensure all operating procedures are followed
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Assures that all china, glassware, silverware, linen, etc. are returned to their proper locations after each event
• Supervises the handling, storage, and security of all catering service equipment, including catering vehicles and golf carts
• Accurately prepares daily summary of events as required
• Attend meetings/trainings as required
• Accurately perform administrative tasks as required

Supervises:

• Banquet Servers and Housemen

Liaises with:

• Director of Catering and Conference Services
• Executive Chef
• Other Departmental Managers
• Corporate event and sales coordinator
• Wedding Coordinator

Qualifications

• One year banquet attendant/server experience
• Food/Beverage Service Worker Permit, where applicable
• Excellent leadership, communication, and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Knowledge of food and beverage service and catering operations
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to lift up to 50 pounds and stand for extended periods of time
• Basic computer skills
• Valid driver's license, where applicable

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davids