Banking Product Services Operations Support Specialist - Central Point Partners

*Per the client, No C2C's!*
 
Central Point Partners is currently interviewing candidates in the Carlotte, NC area for a large client.
 
Because this is a Contract to Hire position only GC’s and USC’s.
 
This position is Hybrid (2-3 Days remote/work from home)! Only candidates who are local to Charlotte, NC will be considered.
 
 
Banking Product Services Operations Support Specialist
 
In this hybrid role, you'll work with the Banking Product and Services team and will assist with Operations projects, documentation, process and procedure writing and in some cases, Internal Monitoring and Training. You will also work with other partners to help with research, compliance tasks, third-party oversight, and issue management. You may also help senior leaders with managing their calendars and meeting schedules, scheduling travel (airlines, hotels, etc.), expense reports, event planning and other team projects as assigned. Excellent written and communication skills are necessary as well as being able to rapidly adapt and respond to changes. Must have strong attention to detail, time management and organizational skills.

What You'll Do:

Regulatory Compliance:

Assist with overseeing the audit processes for compliance to policies, procedures and regulations
Assist with documenting processes and promoting positive working relationships across teams
Create processes and improvements for internal monitoring and reporting
Ability to take general guidance and run with it
Someone who is comfortable navigating ambiguity -- can thoughtfully develop and implement processes that are scalable and repeatable
Other assigned tasks/projects as needed

Vendor Operations:

Manage client interaction and expectations for multiple or large-scale projects
Seek and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships
Resolve any issues and solve problems requiring escalation to BPS
Work creatively and analytically in a problem-solving environment
Other assigned tasks/projects as needed
Helping with travel arrangements to various vendor locations
Assist with managing meeting schedules, calendars, timecard approvals, etc.

Training:

Collaborate with management to identify training needs.
Work with relevant partners on remediation approaches and timeframes on identified issues, assigning ownership and tracking to completion
Other assigned tasks/projects as needed

What We Are Looking For:

5 to 7 years of experience in the banking industry
Excellent verbal and written communication
Strong attention to detail, time management and organizational skills
Possess a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure
Rapidly adapt and respond to changes and ability to effectively prioritize
Ability to work with multiple departments and individuals to ensure the needs of the business are being met
Knowledge of and experience with deposit and loan regulations, products and features
Experience with building slide presentations and other presentation materials
Event planning and executive assistant experience
Track outstanding risks and gaps for resolution
Organize and manage the documentation of key processes across the company, building and cultivating positive working relationships across teams
 
For more information about this opportunity, please contact Bill Hart at 614-352-3615 AND email your resume to bill.hart@centralpointpartners.com!