Banking Customer Service at Tata Consultancy Services
Milford, OH 45150
About the Job
- Customer service skills with good written, verbal communication skills and comprehension
- Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures (Inbound/Outbound)
- Provide operational support to members with their Banking – Auto Loans line of business or product Review accounts and processes transactions that may require action.
- Identify and confirm the member’s immediate request(s) and works to resolve issues.
- Explore member’s needs and recommend funding an outstanding Loan.
- Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.
- Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follow written risk and compliance policies and procedures for business activities
- To have good data entry skills
- Expertise in Banking Lending process will be an additional advantage
Salary
35,000 - 38,000 /year