Banking Call Center Representative at Logix Guru
Pittsburgh, PA 15212
About the Job
Our financial client in Pittsburgh, PA is seeking Call Center Representatives to join their team for a 4-month contract to hire position.
The initial training period of 90 days is Monday through Friday, 7:45 am-5 pm. After that, candidates must be able and willing to work varying shifts between 7:45 am and 9 pm with rotating weekends.
Primary Responsibilities:
- Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries
- Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation and communicate the proper resolution to the customers
- Understand and strive to meet or exceed Key Performance Metrics on a daily, weekly and monthly basis
- Promotes banking products and services by properly identifying the customer’s needs and providing appropriate offerings
- Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, account changes, process stop payments and submit credit card limit increase inquiries
- Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments
- Support branch operations and act as a liaison between the branch and customer through ownership of the service request.
- Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.
Minimum Education: High School Diploma or GED; college a plus
Minimum Experience: 1-3 years in Call Center/Customer Service environment
Additional experience preferred:
- CRM experience
- Relationship management software experience
- Customer facing experience
- Softphone experience
Skills Required:
- Excellent communication skills, both written and verbal
- Excellent customer service skills
- Detail-oriented
- Positive, friendly attitude
- Flexible and reliable
- MS Excel (intermediate level a plus)
- MS Outlook (experience a plus)
Salary
18 - 22 /hour