Bank Customer Service Representative - IN OFFICE from A-Line Staffing Solutions

NOW HIRING!!! A-Line Staffing is now hiring Consumer Lending Service Advisors / Customer Service Reps to work on site in Johnston, RI The Call Center Customer Service Rep would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

Call Center Customer Service Rep Compensation

• The pay for this position is $20 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Call Center Customer Service Rep Highlights

• The required availability for this position is for 4 weekdays and 1 weekend day on an 8hr Shift 3:30p-12p – Training is likely to be first shift though, 2 weeks 8:00a-5p.

Call Center Customer Service Rep Responsibilities

• Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team.
• Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
• Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
• Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
• Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
• Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
• Adhere to all Call Quality and Operational standards and expectations
• Assist with any additional duties required to meet the business line needs.

Call Center Customer Service Rep Requirements

• Previous Customer Service Experience
• High School Diploma or GED
• Attendance is mandatory for the first 90 days

Call Center Customer Service Rep Preferred Qualifications

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Make consistent outbound calls
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies

If you think this Call Center Customer Service Rep position is a good fit for you, please APPLY NOW! Dan Lupo / A-Line Staffing