Back Parts Counter Representative - Interstate Companies

Interstate Power System’s is looking for a Back Parts Counter Representative for our Altoona, Iowa location.

As a Parts Counter Representative, you will play a crucial role in assisting customers and technicians with their heavy-duty truck parts needs. You will be responsible for providing exceptional customer service, identifying, and locating the correct parts, processing transactions accurately, and maintaining inventory levels. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service to our valued customers.

Parts Counter Representative Duties:

• Lookup, price, and purchase parts for on highway diesel trucks, off-highway, and mining equipment
• Fill requisitions, work orders, or requests for materials, tools, or other stock items and distributes items to technicians.
• Enter and pick customer orders from stock.
• Drive to local vendors and pick up parts and material for orders.
• Greet customers in a friendly and professional manner.
• Utilize computerized inventory systems to locate parts and check availability.
• Process parts orders accurately and efficiently, including invoicing and accepting payment.
• Maintain a clean and organized parts counter and work area.
• Assist with receiving and stocking parts shipments.
• Conduct regular inventory counts and reconcile discrepancies.

Parts Counter Representative Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service or retail environment, preferably in automotive or heavy-duty equipment parts sales.
• Strong communication and interpersonal skills.
• Proficiency in using computerized inventory systems and basic computer applications.
• Ability to lift and move heavy objects, as necessary.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently as well as part of a team.
• Flexibility to work weekends or evenings, as needed.

Parts Counter Representative Qualities:

• Experience working with automotive or heavy equipment parts and accessories.
• Knowledge of heavy-duty truck and equipment systems and components.
• Familiarity with automotive parts cataloging systems (e.g., Electronic Parts Catalog).
• Prior experience using point-of-sale (POS) systems.

Employee Benefits

• Competitive Wages – Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,500 employees in its corporate office and five operating units – Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment.

At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.