Back of House Shift Leader - Chick-fil-A

A Back of House Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow. 

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Health Insurance
• Scholarship opportunities
• Competitive pay
• Employee discount
• Flexible schedule
• Paid training
• Additional benefits available

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Lead a shift of 20+ employees
• Excellent communication skills

Qualifications and Requirements:

• Friendly demeanor and ability to maintain a positive attitude under pressure.
• Speak enthusiastically to motivate and engage team members.
• Establish emotional connections with kitchen staff to foster a supportive work environment.
• Reliable transportation to ensure punctuality for shifts.
• Ability to thrive in a fast-paced kitchen environment, prioritizing tasks effectively.
• Strong people skills with a desire to support and serve kitchen team members.
• Commitment to providing superior customer service through quality food preparation.
• Ability to manage and address behavioral and performance issues among kitchen staff.
• Willingness to work collaboratively in a team environment, sharing ownership and responsibility for kitchen operations.

Desired Qualifications:

• Experience in Restaurant Leadership Role or Equivalent
• Available to work a minimum of 2 evenings per week and 2 Saturdays a month
• Prior experience in kitchen management, such as shift lead, supervisor, or kitchen manager, is preferred but not required.
• Strong analytical and problem solving skills
• Experience in operations within customer service industry
• Bilingual proficiency in Spanish and English

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Saturday, Required

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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