Back of House Manager - Chick-fil-A

• Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business. This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.
• Work with staffing to eliminate labor at every opportunity in real-time, if neccesary
• Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.
• Work with Training Manager to ensure all kitchen employees are trained properly.
• Understand the federal and local health code regulations. 
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Train team to present food to guests with neatness and attractiveness.
• Ensure Self and Shift Leaders are disciplining for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook. 
• Use RQA, ROE and CEM findings to ensure consistency and quality of products. Address areas of improvement immediately. Work with Training Director to address problems and create and action list. 
• Ensure kitchen is always clean and organized – Back Stage Tour ready.
• Ensure all system and processes are in effect – LEAN, Cleanliness, Waste, Chicken Tracking
• Oversee all kitchen repairs and maintenance needs 
• Coaching the behaviors of all Shift Leaders and Team Members who work in the Kitchen.  Those behaviors include:
• Hustle that creates surprisingly fast Speed of Service
• Attention to detail that ensures preparation and production procedures are followed
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the kitchen
• Inventory management

• Maintaining accurate transfer logs or makes aware of product that needs to be transfered
• Coaching others for efficient ordering
• Passion for developing people and possess strong leadership skills. 
• Strategic thinker, Goal-oriented, Hard working
• Great communicator both in handling difficult situations and a diverse team.
• Understand the fundamentals of every position on the team.
• Mature and dependable
• Outgoing/friendly/patient
• Leader (track record of achievement); Desire for ongoing training/education
• Ability to work in a team environment
• Results-oriented
• Detailed & keenly observant
• Passion for procedural discipline
• Ability to make decisions quickly
• Ability to motivate others
• Proven history of consistently performing at a high level
• 2nd Mile Service is second nature 
• Unquestionable integrity and represents Chick-fil-A well 
• Anticipates problems before they happen
• Work a minimum of forty hours per week in the restaurant
• Allocate at least two hours per week to planning and improvement
• Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Align hiring, training, and evaluation practices with the Vision 
• Enthusiastically and passionately lead the Kitchen team
• Able to communicate issues upward instead of downward 
• Can open and/or close the restaurant.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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