Back of House Lead Specialist - Chick-fil-A
Houston, TX 77081
About the Job
A Back of House Team Leader is one who consistently demonstrates our core values in the kitchen, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Back of House Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Back of House Team Leader’s two main areas of focus are completing tasks in ensuring great quality and food safety runs effectively, and coaching/developing back of house team members. Back of House Team Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Team Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Lead Kitchen shifts
- Train and develop new and existing team members to Pathway Standards
- Monitor quality of food
- ensure food safety is upheld
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.