Back of House Coordinator - Chick-fil-A

OVERVIEW

The BOH Operations Coordinator is responsible for overseeing the restaurant's daily Back of House operations and developing Shift Managers and Team Leaders. The BOH Operations Coordinator is expected to be “on the floor” much of their time, particularly during peak hours or busy seasons, to keep a real-time pulse on key operational elements and connect shoulder-to-shoulder with Shift Managers, Team Leaders, and Team Members. He or she must be skilled in handling stressful working conditions, be an excellent multi-tasker, and be able to deal with frequent interruptions calmly and decisively to ensure restaurant operations are running smoothly and in alignment with Chick-fil-A and JT3 Hospitality’s operations goals. The BOH Operations Coordinator is to lead by example and provide continual coaching and development to our team to ensure excellence and growth within our back-of-house team.  

PRIMARY RESPONSIBILITIES

The Back of House Operations Coordinator, under the direction and supervision of the Director Team and Operator, is responsible for managing and executing the following:

• Food Safety and Quality within our back-of-house operations
• Leadership Management (Shift Managers)
• Train, coach, and develop restaurant shift managers to be effective and efficient leaders
• Hold managers accountable for their job responsibilities
• Coordinate daily shift manager huddles and meetings
• Operations Management
• Daily schedule management (call-outs, etc.)
• Ensure Operational Excellence (Food Safety, Cleanliness, Speed of Service, Taste/Quality of Food)
• Work together with front-of-house leadership to ensure operational excellence
• Work with the Director Team to identify potential remedial training for our BOH team.   
• Ensure operations are running smoothly by identifying bottlenecks
• Cover leadership gaps as needed in operations  
• Conduct end-of-month inventory counts with the Coordinator and Director Team
• Serve as a point of contact during Health Department and other 3rd party vendors' compliance visits
• Assist Director Team Labor Scheduling & Management
• Create Team Member schedules according to performance goals while maintaining Operational Excellence
• Work with the Operator to meet labor goals.
• Make real-time adjustments (add or deduct hours) to schedule according to sales.
• HotSchedules Management for BOH Team Members
• Manage Team Member requests, availability approvals, as well as shift swap approvals

REQUIRED CORE COMPETENCIES 

• Strong leadership, motivational, and people skills 
• Ability to work with a team to achieve goals
• Ability to work in a fast-paced environment
• Ability to make quick decisions according to business and Team Member needs
• Professional and confidential when dealing with sensitive and/or serious information
• High work standards and ethics
• Self-motivated
• High energy level
• Stress tolerance
• Ability to embrace conflict and respond appropriately
• Resourceful, able to analyze and problem-solve
• Tech savvy, able to utilize various apps to accomplish task management and organization

REQUIRED ELIGIBILITY REQUIREMENTS

• Completion of a High School Diploma
• Full-time commitment with the ability to work a flexible schedule to accommodate operational needs within a 40-hour-per-week schedule
• At least four years experience working in a restaurant

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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