Back of House Assistant Manager - Communal

Who We Are:

Communal is a creative-minded cafe & shop with multiple locations based in Southern California. With an emphasis on caring for the local community, Communal offers a full craft coffee and drink menu, seasonal food offerings, creatively-designed spaces, fresh flowers and curated goods.

We strive for excellence in everything we do. It’s a privilege to serve a well made cup of coffee, curate a collection of goods, or create a bouquet that will brighten someone’s day. We are creative-minded people who seek what’s current and innovative. We believe this creative lens forms an inspiring space that ultimately empowers our customers to pursue their own creative ideas.

We want every interaction with our customers to be kind, genuine, and inclusive. Creating experiences of connection is at the core of what we do. We practice hospitality to make people feel welcome. Together, we form a community that cares. 

The Opportunity:

The BOH Lead position (Assistant Manager) at Communal is an exemplary team member who supports the shop with team development, daily business operations and quality assurance. The BOH Lead demonstrates and promotes Communal culture, values and mission. This position supports the management team to execute daily task lists, meet cleanliness standards and maintain a positive work environment. The goal of this position is to provide employees with the tools needed to produce an excellent, consistent product while giving them an exceptional employment experience. While this is a back of house position, all employees are expected to demonstrate outstanding customer service while on site. 

• Maintain a positive, patient demeanor with fellow employees and customers while employing a sense of urgency.

• Maintain excellent attendance, punctuality, dress code requirements, health and safety standards.

• Remain calm and collected when responding to stress or challenges.
• Cultivate a problem-solving mindset among the team using critical thinking skills and preventative measures. 
• Manage staff breaks during shifts according to company and state policy.

• Communicate and coordinate with FOH Lead throughout shift to conduct a cohesive and successful shift.

• Work with the management team to create and implement training tools during shadow shifts and with new hires. 
• Works with management on menu development, determine food costs and create and maintain vendor relationship. 
• Communicate highlights and deficiencies of kitchen staff with management, especially during the training process.
• Coach “in the moment” to avoid confusion or formation of bad habits.
• Ensure all staff are producing consistent results in menu preparation in accordance with company standards within acceptable wait times without sacrificing quality.
• Demonstrate how and motivate the team to complete daily, weekly, monthly task lists.
• Works with Management to ensure food safety, quality and consistency.
• Manage inventory, ordering and freshness/cleanliness of product.
• Leads menu tastings for staff as new recipes and items are added.

Why you’re right for this job:

• You are a natural leader that consistently sets a positive example
• You are passionate about food and enjoy sharing with a team
• You are self-motivated, energetic, flexible and professional
• You are approachable, have excellent verbal and written communication skills and respond well to feedback
• You have a logical and methodological approach to problem solving
• You practice good judgment in all situations
• You are capable of leading without being demanding and are supportive without being overbearing
• You are organized, a quick learner and retain information easily
• You are detail oriented with high quality standards

Requirements:

Mostly, we want to know that you can get this job done. This means, you have/are:

• 1 year minimum professional experience cooking (strongly preferred).
• Possess a current food handlers card valid for work location.
• A proven ability to handle fast paced environments while keeping an eye on excellence.
• A Flexible Schedule including early mornings, evenings, weekends, and/or holidays. 

Position Details:

This is a full-time, hourly non-exempt position. The starting pay for this position is $18.85 per hour depending on experience, plus percentage tip pool. Benefits include sick time, free drinks, discounts, simple IRA for eligible employees.

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