B2B Customer Service Representative - Atrium

Little Falls, NJ

About the Job

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a luxury global food manufacturer with U.S. Headquarters based in West Orange, New Jersey. They are looking to add a B2B Customer Service Representative to join their team.

Salary/Hourly Rate:

$23/hr

Position Overview:

Our client is looking for a detail-oriented B2B Customer Service Representative to manage the entire order processing cycle while maintaining positive client relationships. The ideal candidate for the B2B Customer Service Representative position will have 3+ years of B2B Customer Service experience and strong SAP (or other ERP) skills.

Responsibilities of the B2B Customer Service Representative:

Use SAP to process orders and manage the entire order processing cycle from PO receipt through final delivery; manage returns, credits, and claims.
Maximize on-time shipping, delivery, and fill rates.
Minimize non-compliance claims – over shipments, short shipments, and damages.
Meet with key customers to review performance, streamline order processing, and address issues. Answer questions, solve problems, and handle complaints.
Create reports and analysis to support customer service & logistics; suggest any cost savings and process improvements through this analysis.
Track shipments through warehouses and carriers using Excel and SAP.
Communicate well both outside and within the organization – Supply Chain, Marketing, Sales, Finance, and IT.

Qualifications for the B2B Customer Service Representative:

3+ years of customer service experience in consumer goods.
SAP within the CPG industry is required. EDI is a plus.
Strong Microsoft Excel proficiency (v-lookup, pivot tables).
Ability to multi-task and work under pressure with tight deadlines.
Clear understanding of supply chain and warehouse best practices.

Education Requirements:

Bachelor’s degree is required.

Benefits:

Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 149167

Source : Atrium