B2B Customer Onboarding & Project Manager – Mobility Services - GiGa-Ops Global Solutions

Job Summary:

The B2B Customer Onboarding Project Manager for Mobility Services will lead the onboarding process for B2B clients transitioning to CUSTOMER’s mobility services, ensuring seamless service delivery, regulatory compliance, and high customer satisfaction. This role includes managing number porting, configuring mobile device management (MDM) solutions, providing proactive support, and fostering strong relationships with internal and external stakeholders.

Key Responsibilities:

Customer Onboarding Project Management

Oversee the entire onboarding process for B2B customers adopting CUSTOMER mobility services.

Manage number porting from customers' previous providers, ensuring a seamless and timely transition.

Identify potential onboarding roadblocks and work with internal and external stakeholders to mitigate risks.

Mobile Device Management (MDM)

Coordinate setup and configuration of MDM solutions, ensuring alignment with enterprise security and compliance policies.

Collaborate with IT managers and technical teams to integrate MDM into the customer’s existing IT infrastructure.

Proactive Support Customer Experience Improvement

Provide proactive support to anticipate and resolve issues throughout the onboarding phase.

Gather and analyze customer feedback to identify improvement areas for the onboarding process and overall customer experience.

Build and maintain strong relationships with B2B customers to ensure satisfaction and trust in CUSTOMER services.

FCC Documentation Regulatory Compliance

Ensure all processes related to number porting and mobility services adhere to FCC and industry regulations.

Complete and submit required regulatory documentation, ensuring compliance with federal standards.

Stay informed on regulatory changes and update processes and documentation as needed.

Collaboration with Internal Teams

Work closely with internal teams, including IT Managers, engineers, and the mobility team, to address technical issues and coordinate service delivery.

Ensure alignment on customer needs, project specifications, and service deadlines across internal teams.

Serve as the primary point of contact for the customer, providing updates and ensuring clear communication throughout the onboarding process.

Qualifications:

Bachelor’s degree in Information Technology, Business, or a related field.

3+ years of experience in customer onboarding, project management, or client services, preferably in B2B or telecommunications.

Knowledge of Mobile Device Management (MDM) and FCC regulations.

Proven experience with project management and problem-solving in customer service settings.

Strong communication and relationship-building skills with both technical and non-technical stakeholders.

Familiarity with regulatory compliance processes is a plus.

Skills:

Project management skills with the ability to manage timelines and deliverables.

Strong technical knowledge of mobile solutions, including MDM.

Exceptional communication, collaboration, and customer service skills.

Ability to work cross-functionally with technical and business teams.

Knowledge of FCC and industry regulations.