B2B Account Manager - TWS Acquisition Corporation

Phoenix, AZ 85001

About the Job

Position Summary:

We are seeking an experienced and dynamic Account Manager who will report to the VP of Client Solutions. As an Account Manager, you will be responsible for managing and growing client relationships, ensuring their satisfaction, and maximizing revenue opportunities. You will serve as the primary point of contact between the company and your assigned portfolio of clients, proactively understanding their needs, and providing tailored solutions to drive business growth.

Responsibilities:

Client Relationship Management:
Develop and maintain long-term relationships with key stakeholders in assigned accounts. Act as a trusted advisor, understanding client business goals and strategies.
Account Growth:
Identify upsell, cross-sell, and renewal opportunities to increase account revenue. Collaborate with internal teams to develop proposals and solutions to meet client needs.
Sales & Revenue:
Meet and exceed sales targets for assigned accounts. Negotiate contracts and pricing in alignment with company objectives and client budgets.
Client Onboarding & Training:
Ensure smooth onboarding for new clients, providing training and support on products or services to ensure clients derive maximum value.
Problem Resolution:
Address client concerns and issues in a timely manner, coordinating with internal teams to provide effective solutions and maintain customer satisfaction.
Reporting & Analysis:
Track key account metrics, monitor account health, and provide regular updates to management. Conduct periodic reviews with clients to discuss performance, challenges, and future strategies.
Collaboration with Internal Teams:
Work closely with sales, marketing, product development, and customer support teams to ensure seamless client service and satisfaction. Provide feedback to internal teams to enhance product/service offerings.
Market Research & Industry Trends:
Stay updated on industry trends and competitive offerings to provide informed recommendations to clients and help shape account strategies.

Required Knowledge, Education and Experience:

Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
Proven experience in account management, sales, or a related field.
Strong communication, negotiation, and interpersonal skills.
Ability to manage multiple clients and prioritize tasks effectively.
Familiarity with CRM software and Microsoft Office Suite.
Strong problem-solving and analytical skills.
Ability to travel as required by the role.
Experience in (insert specific industry, if relevant).
Ability to work independently and in a team-oriented environment.
Proactive, self-motivated, and goal-driven.

Why should you apply?

Competitive benefits package including Medical, Dental, and Vision (with Company paid employee only dental & vision option) plus access to virtual doctor’s visits
Flexible Spending Account and Health Savings Account options
401(k) Employer Match
Short- & Long-Term Disability – Company Paid
Basic Life Insurance – Company Paid
11 Paid Holidays
Your Birthday off – Company Paid
2 weeks PTO – 1st yr.
Tuition Reimbursement
Employee referral bonus program
Headspace membership – Company Paid
Marquee Health Well-Being Program – Company Paid
Pet Insurance, Accident Insurance, and other optional insurance plans

StrataTech Education - Core Values

At StrataTech, we are zealous advocates of positive and sustainable life change through skilled trades education. We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others. Collectively, our organizational core values are focused on promoting an incredible work environment, with genuine and authentic people, which is both challenging and fun, while focused on serving the needs of others. Together, we are united with the desire to make a positive impact in the lives we touch and in the communities we serve.

*Challenging and Fun

*Creating an Incredible Work Environment

*Genuine People

*Force For Good

We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others.

StrataTech Education Group

StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled-trade programs designed to address the nation’s growing infrastructure needs.

The company’s Tulsa Welding School subsidiary was founded in 1949 with campuses in Tulsa, Okla., Jacksonville, Fla., and Houston, Texas. Tulsa Welding School is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and is a member of the American Welding Society and the Career Education Colleges and Universities. TWS-Jacksonville is a branch campus of Tulsa Welding School, located at 2545 E. 11th St., Tulsa, OK 74104. Licensed by OBPVS and ASBPCE. Licensed by the Florida Commission for Independent Education, License No. 2331. Tulsa Welding School & Technology Center (TWSTC), a branch campus of Tulsa Welding School, opened and started training students in 2014. TWSTC is located at 243A Greens Road in Houston, Texas.

The Refrigeration School, Inc (RSI) was founded in Phoenix, Arizona in 1965. RSI trains students in the technical services that are needed today and challenges the student to reach their highest level of academic knowledge and leadership capabilities. Accredited School, ACCSC. Licensed by the Arizona State Board for Private Post Secondary Education.

**Candidates must be able to successfully pass a criminal history check and drug test.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

In compliance with federal law, StrataTech Education Group prepares annual reports on campus security and resources. StrataTech Education Group’s Annual Security Reports are available online at the link(s) below. Additionally, you may request a hard copy of the report by contacting the designate Clery Officer at (602) 336-7118.