AVTEC Technician at Commdex LLC

COMPANY OVERVIEW:
Commdex is a leading systems integrator, providing a broad range of mission critical solutions and services for telecom networks, communications systems and information technology. We have global experience and specialized expertise across breadth of technologies and full life cycle of communications systems.

We do things a little differently at Commdex. Our commitment is to create and improve global communication solutions across government & public safety sectors. We also operate at scale to create sound solutions capable of supporting multiple industries around the world. Our passion and why we exist is to bridge the gap in communication systems through better technology.

At Commdex, we are empowered to create a corporate culture that focuses on drawing together a diverse group of world-class, respectful, fun, and high-fidelity communicators across multiple areas of expertise who will work together to achieve proper communication channels to use in mission critical situations. If that sounds like you, we’re looking forward to getting to know you!

POSITION OVERVIEW:
The AVTEC Integration Tech is tasked with integrating systems into complex customer operational environments and interfacing with customers via telephone and in person to analyze and resolve technically complex problems. The key responsibilities include but are not limited to:
• Prepare and configure Scout for integration into complex customer systems.
• Complete integration, commissioning, and testing of Scout in complex customer systems.
• Able to connect IP endpoints (talkgroups) from MOTOTRBO systems to Avtec
• Knowledge of land mobile radio dispatch or public safety radio dispatch centers
• Prepares and configures Scout for integration into complex customer systems
• Completes integration, commissioning, and testing of Scout in complex customer systems
• Determines the most cost-effective repair/resolution to minimize customer downtime
• Enters and tracks issues in a tracking database, keeping customers apprised of work           status, and drives all issues to closure
• Relays detailed instructions to customers and interprets technical documents
• Provides after-schedule support on an as-needed basis
• Coordinates design of subsystems and integration of total system

JOB SUMMARY:
• Confers with other teams to clarify/resolve problems and develop corrective actions
• Travel to support Avtec setup, configuration, and screen builder changes at security events     up to week-long several times per year and a multi-week event annually

DELIVERABLES:
• Avtec Scout integrated, commissioned, and tested in customer systems
• Cost-effective issue resolutions to minimize customer downtime
• Detailed customer communications on issue status and resolutions
• Coordinated subsystem designs and total system integration
• Problems clarified, corrected, and improved through cross-functional collaboration
• Ongoing systems-level development and testing as needed
• Documentation for complex LMR-ROIP-Avtec technical configurations

EDUCATION AND EXPERIENCE:
• Full complement of AVTEC training, including the Scout 300 level course.
• Attend AVTEC’s annual refresher course.
• Certified in building screens in Avtec Scout consoles DESIRED:
• Familiarity with Salesforce software and sales tools to track activities, manage leads, and
   generate reports.
• Understanding of Public Safety Radio systems is preferred. Understanding of Public Safety
• Communications Systems, including familiarity with technologies such as land mobile radio     (LMR), Distributed Antenna Systems (DAS), wireless broadband (5g), and interoperability     solutions.
• Strong negotiation and closing skills, with the ability to overcome objections and turn             prospects into loyal customers.

BENEFITS:
• Flexible work schedule
• Formal and informal development opportunities PHYSICAL REQUIREMENTS: Bending, crawling, stooping, standing, vision, lifting, walking, twisting, turning, and working in unusual positions requiring full body mobility

MENTAL REQUIREMENTS: Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate, ability to complete tasks in situations that have a timeline quota.

Commdex is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.