AVP, Servicing Transaction Management - SitusAMC

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! This role will oversee residential servicing engagements on a day-to-day basis and will perform data quality / quality control / final quality control reviews. The role will answer the questions of the Specialist II, Legacy Services and may assign personnel to conduct data clean-up when necessary (in consultation with Production). This position will identify questions/issues that may be arising throughout the course of a review or multiple reviews and work with Training to ensure that these questions are answered and that issues can be resolved through additional training and/or system changes. The position will be responsible for providing the VP/SVP, Legacy Services with a high-quality work product so that minimal time is required to be spent on clean-up activities. Before the start of a new engagement, the role will review a sample of the file(s) from the engagement to ensure the deal setup and any reviewer instructions are accurate. If problems are identified, the position should notify the VP, Legacy Services, and work with them to remedy any issues. If job notes are being used, the role may need to update and/or create the job notes based upon the sample file/data reviewed. Once a job is ready to start, this position will conduct a "kick-off call" with the relevant members of the team. Where possible, this call should be recorded so that it can be replayed by new personnel assigned to the project or by individuals with questions. The role should work with Client Solutions and Tech Ops to ensure that job specific notes are minimal, if possible. This position may also interface directly with the client, depending on the engagement, and will support the VP, Client Services in client management. In this role, the position will act as a backup for the VP, Legacy Services, when required (PTO, resource constraints, etc.). This position will report to the VP, Legacy Services. If their direct supervisor does not have an assignment and/or is unavailable, the AVP, Transaction Management, Legacy Compliance will report into Production for an assignment. This position does not have direct reports. Essential Job Functions: + Demonstrated a high level of fluency in all essential competencies outlined in the Specialist I, Legacy Services and Specialist II, Legacy Services job descriptions applicable to the scope being led. + Ensure the proper set-up and kickoff of a transaction including reviewing some files/information before the review starts and making sure job notes, when necessary, are in place + Responsible for exception/step clearing on engagements. If Exceptions are larger than expected, discuss a course of action with the VP, Legacy Services. If the team is not large enough to apportion the required work amongst the team, Production may be contacted for additional resources. + Responsible for answering the questions of the Quality Control staff on the engagement + Responsible for reviewing Elevated Underwriter Reviews and/or delegating the review to Specialist II, Legacy Services as may be necessary. + Review, utilizing QC reports and other tools such as report filtering, reports before they are sent to the client to ensure accuracy and completeness + Depending on the engagement, interfacing directly with the client to understand their needs and help deliver the desired services + Act as a backup to the VP/SVP, Legacy Services + Work with Production to ensure that resources are in-place to complete the transaction on established timelines. If there is a belief that the timeline will not be hit this should brought to the attention of the VP, Legacy Services and Production for immediate action, if possible. + Work with the Training Department to ensure frequent pain points are being communicated to the staff and incorporated into continuing education and/or new hire training. + Identify performance trends and potential enhancements so that such items can be analyzed and potential incorporated into system changes (QC workflow enhancements, validations, processes, etc.) + Identify staff needs or identified issues requiring special training (group or individual) and communicate to VP, Legacy Services, and SVP, Legacy Services. + When needed, compare seller info vs review information for discrepancies in data or red flags and communicating with Client Service Manager and/or Tech Ops if seller data was mapped incorrectly + Ensure that the correct decision has been made by the analyst based upon review scope. + Identify any additional red flags and discrepancies before reporting to client + Ensure applicable reports are generated and necessary corrections made to the data in the system + Provide constructive feedback and identify issues with personnel to Production + Provide applicable guidelines, documentation, and job scope to analyst team + Such other activities as may be assigned by your manager Qualifications/ Requirements: + College degree / training in finance / mortgage banking desired or equivalent combination of education and experience + Minimum of 6+ years of servicing and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent. + Over five years in mortgage / secondary market experience + Demonstrated ability to work well with staff clients if needed + Strong excel skills + Team oriented + Ability to multitask + Excellent PC skills and possess high level of proficiency in Microsoft products + Strong communication (written and oral) skills + Strong analytical ability, good judgment, strategic and multidimensional thinker + Detail oriented and organized + Demonstrate professional behavior and teamwork, punctual, dependable and adhere to company policies and procedures \#LI-MS1 #LI-Remote Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $58,000.00 - $90,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision (https://go.situsamc.com/rs/962-QMP-613/images/pay-transp\_%20English\_formattedESQA508c.pdf?version=0) SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.