AVP, Service Line Administrator - Orthopedics - Nemours

Nemours is seeking an AVP Service Line Administrator (Orthopedics) (Full-Time), to join our Nemours team.

Location can be Orlando or Jacksonville, Florida. This is a hybrid position. Must be able to travel to locations throughout Florida.

The AVP Service Line Administrator would serve as a key Florida Administrative Leader for the development and advancement of the Florida Orthopedics Service Line. The AVP Service Line Administrator will work collaboratively with members of the executive team to drive the organization's growth, innovation, and transformation initiatives for these key department/programs. The AVP has primary responsibility to advance the Department of Orthopedics to a Florida-level service line with multi-divisional, inter-departmental excellence in research, education and clinical (hospital and practice plan) activities. This person will report directly to the VP Florida Practice Administrator maintaining matrixed accountabilities to the Regional Presidents, Chairs, CMOs, and Site Administrators. This position will support the Chairs in achieving clinical operations and financial goals and is responsible for leading all administrative, operational and business functions of the Department (and subsequent service line), which includes the clinical, research, and educational goals. This position will oversee all financial and business functions of the Department, including those related to: human resources; patient access, inpatient and ambulatory operations, billing and satisfaction; the pre and post research grant award process; clinical program assessment and development; operating and capital budgeting and quality improvement as it pertains to the business and financial operations. This leader will provide and leverage market intelligence to support decision-making and to inform growth for the Florida of Orthopedics service line. This position will be instrumental to the establishment of long-term strategy in Orthopedics.

Job Responsibilities:

Fiscal Leadership

• Works collaboratively with the Regional Presidents, CMOs, Site Administrators, COSO, CNOs,VP Practice Administration, Regional Chairs, VPs of Finance and Accounting, Revenue Cycle/Strategic Pricing, Clinical Affairs, Research Operations and Patient Services as well as PIs and clinical providers and other key stakeholders in the execution of fiscal responsibilities.
• Ensures pricing, contract and collection practices and policies within the clinical (hospital and professional) operations are appropriate, supporting the maximization of realized revenue while ensuring compliance with regulatory requirements.
• Ensure policies and procedures support the accurate and complete capture of physician billings, combined billings and hospital fees.
• Ensure monitoring processes are operational and effective. Establish metrics for divisional and individual clinical productivity (such as RVUs, billing revenue per FTE) and monitor actual performance against established metrics.
• Manage revenues from grants, industry contracts, endowments, donations and gifts. Develop and monitor metrics for research funding by individual and team.
• Optimally manage resources and cash flow under grant and industry contracts. Accountable for the Hospital, Research and Practice Plan operating and capital budgets, financial results and consolidated financial performance reporting. Additionally, administer and oversee the fiscal aspects of research activities within the service line.

Patient Access, Satisfaction, and Safety

• Responsible for overseeing, monitoring and optimizing patient access to clinical care delivered by the service line.
• In partnership with the Chairs, monitor performance against access targets and physician standards for clinic scheduling and wait times.
• Develop and implement improvement interventions when warranted. Working with the quality improvement, patient safety and legal teams, lead the service line to continuously improve patient access and flow, service effectiveness, patient safety and satisfaction.
• Ensure development and implementation of policies and procedures that guide and support the provision of services.
• Assure compliance with Joint Commission on Accreditation of Healthcare Organizations as well as other relevant accreditation agencies.

Operational Leadership

• Integrate and coordinate resources and operations of the various reporting units and divisions that represent the direct composition of the service line and administrative business unit.
• Serve as the direct liaison to the various Vice-Presidents and Department Chairs, associated Vice-Presidents and senior managers to promote the service line's success, while promoting the broader institutional success of these supporting Departments and Nemours.
• Serve as the clinical service's administrative representative on appropriate committees.
• Provide reports and presentations of key performance metrics as defined by the executive team.
• Work with NCH Delaware Valley counterpart to ensure systemness on strategic initiatives (e.g. USNWR) across the enterprise orthopedics team.

Planning and Program Development

• Collaborating with the CMOs and others, lead the development of state-wide strategies and the development of new clinical, research and translational programs and partnerships directed at increasing market share, improving patient outcomes, and enhancing research and financial results while continuously monitoring and evaluating existing programs for improvement opportunities.
• Responsible for converting the strategic plan of the service line into a financial model, developing implementation plans, and operationalizing the initiatives.
• Working with the Clinical Affairs, Finance, Marketing, Budget and Planning teams, ensure assumptions related to patient volumes, physician staffing, clinical production, research funding and capital investments that underlie the service line's plan are fully aligned with the Nemours budgets, forecasts and long-range plans. Coordinate, plan and integrate clinic and office space needs for divisions with Facilities.
• Intrastate travel up to 30% of time.

Personnel Management

• In conjunction with the Regional Presidents, VP Florida Administrator, VP of Finance, Human Resources, Chairs, CMOs and the Site Administrators as appropriate, oversee compensation matters including coordination with HR for and compliance with established Nemours procedures for offer letters, reporting of the results of annual compensation reviews and other matters to the Compensation Committee. Develop and manage staffing plans and associated proformas to adherence to business plans.
• Provide senior administrative leadership to all direct and indirect reporting personnel in the service line. Assess, develop, implement and maintain appropriate divisional policies, procedures, job descriptions and philosophy as consistent with Nemours policies and values.
• Responsible for all planning and implementation related to accrediting requirements and associated requirements specific to the Department.
• Understand, adhere to and model Core Standards as defined organizationally and specifically within the Department.

Job Requirements

• Master's Degree in a business or healthcare administration discipline or equivalent required.
• Minimum of ten (10) years' experience in the areas of fiscal management, program development, regulatory, and communications including operating and capital budget experience within a healthcare organization or other related experience in a complex organization required.
• Management systems (Oracle, SAP, etc.) experience preferred.
• Orthopedics operations and strategy experience preferred.
• Travel is required between the Orlando and Jacksonville locations.