AVP of Retail Operations - Suffolk Credit Union

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, lifestyle spending accounts, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview: Through effective leadership and operational expertise, the AVP of Retail Operations ensures seamless support services, compliance adherence, and efficient back-office operations to deliver an exceptional member experience. This role oversees the Deposit Operations and Card Services functions, managing a dedicated team to support the credit union's mission.

Key Responsibilities:

• Support the Sr. VP of Consumer & Mortgage Lending by ensuring member needs are met in compliance with regulations.
• Lead all aspects of Retail Operations, serving as the operational backbone for member services.
• Supervise Retail Operations Representatives, the Payment Administrator, and department managers.
• Build and maintain a high-performing team through coaching, performance management, and collaboration with People Operations.
• Conduct quarterly compliance audits in partnership with the Risk Management-Compliance department.
• Update and communicate procedural changes to align with compliance and operational standards.
• Address escalated member concerns with professionalism and a focus on solutions.
• Oversee daily back-office processes, ensuring timely and accurate transaction handling, account support, and card services.
• Manage vendor relationships, including invoice approvals and due diligence for Deposit Operations and Card Services.
• Collaborate across departments to solve operational challenges, improve processes, and enhance member satisfaction.
• Serve as a backup for staff duties within the Retail Operations department when needed.
• Contribute to the credit union's mission by completing assigned duties and maintaining a minimum "Satisfactory" rating on internal audits and examinations.

Essential Qualifications:

Qualified candidates will have high school diploma or equivalency certification. An Associates Degree in Business is preferred. A minimum of 10+ years of experience in back-office account operations is required, with expertise in ACH/Wire transfers, IRAs, payroll processing, and plastic card operations. Additionally, 5+ years of administrative experience in a leadership capacity is essential.

• Comprehensive knowledge of regulatory environments for financial institutions, including SEC, NCUA, NACHA, IRS, and other compliance requirements.
• Strong understanding of credit union products, services, policies, and regulations.
• Advanced expertise in accounting systems, financial analysis tools, and electronic delivery systems.
• Proficiency in spreadsheet software for analyzing and compiling complex financial and statistical data.
• Excellent independent problem-solving skills for resolving operational and procedural challenges.
• Ability to effectively manage multiple complex deadlines in a dynamic work environment.
• Capability to work independently with minimal supervision.

Apply today and embark on a rewarding career and start empowering your possible!

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

Compensation for employees is generally offered within the range of the minimum to midpoint of the posted salary scale, based on qualifications, internal pay equity, and the budget for the position. This compensation range adheres to state-specific regulations. The determination of your actual pay rate may take into consideration factors such as your skills, years of experience, and other pertinent qualifications.