AVP of Operations - PHP Agency

About PHP Agency

PHP is a life insurance field marketing organization, founded in 2009 (phpagency.com). PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides a part-time or fulltime opportunities to individuals pursuing careers as life insurance agent. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate.
PHP’s headquarters office is in Addison, Texas (Dallas metroplex). The company was acquired in 2022 and is now a proud part of the Integrity Marketing Group family.

Job Summary

PHP Agency, LLC. is on the hunt for a dynamic Senior Marketing Executive to fill the role of AVP of Operations at our Dallas headquarters. This hands-on role requires a marketing maestro with a broad skill set, from corporate reputation management to digital marketing and event planning. As a key player in a flat organization, you’ll be expected to roll up your sleeves, lead a team of SMEs, and deliver projects personally.

Primary Responsibilities:

• Steer the company’s daily operations, leading the New Business Life & Annuity, Licensing & Contracting, and Contact Center departments.

• Innovate by identifying and implementing new processes, technologies, and systems to enhance organizational efficiency.

• Collaborate with department leads to define and implement operational strategy and structure.

• Foster productive relationships with external insurance carrier and technology partners.

• Work with executive leadership to set and achieve company goals, providing expertise on operational projects and systems.

• Monitor performance, identify efficiency issues, and propose solutions.

• Maintain comprehensive knowledge of all operational phases.

• Coordinate operational support across the business.

• Collaborate with HR to recruit, train, and mentor the operations management team.

• Present performance reports and metrics to C-level Officers and other leaders.

• Handle employee discipline and termination in accordance with company policy, in collaboration with HR.

• Stay updated on emerging technologies and trends in operations management.

• Identify training needs and ensure appropriate training is provided.

• Foster a success-oriented, hands-on environment in Operations.

• Collaborate with the leadership team to develop metrics, systems, and processes to support the company’s growth objectives.

• Serve as a leader of all PHP administrative functions, with the potential to lead Operations.

Primary Skills & Requirements:

• 6+ years of operational leadership experience, preferably in the life insurance industry.

• Bachelor’s degree in business, accounting, or a related field preferred.

• Excellent oral and written communication skills.

• Proficiency in Microsoft Office Suite or related software.

• Proven track record of managing a team and developing talent.

• Strong interpersonal skills, with the ability to collaborate and build consensus in a high-pressure environment.

• Analytical problem-solving skills, attention to detail, and a hands-on approach to ensure goals are met on time and at a high level of quality.

• Ability to drive results, ensure accountability, build effective teams, cultivate innovation, and handle adversity.

• Strong business acumen and understanding of fundamental business principles.

• Solid executive presence, with the ability to establish credibility and influence a broad range of constituents.

• Quick learner, intelligent, practical, and able to thrive in a fast-paced, team-oriented environment.

• Creative thinker and solutions-oriented.

• Uncompromising personal integrity and high level of respect for all individuals.

• Courage of conviction, with the ability to take a strong position when necessary.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.