AVP Client Services - Workers Compensation - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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AVP Client Services - Workers Compensation

PRIMARY PURPOSE: To be responsible for the administrative, managerial and client relationship associated with client services for a large dedicated program.

PREFERRED GEOGRAPHIC LOCATION

Candidates must be located within 90 miles of New York City to be considered.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Ensures contract compliance with client and company guidelines.
• Handles financials including accounts receivable, invoicing and pricing support.
• Responsible for client knowledge including all aspects of client contract, compliance, performance and relationship with the company.
• Handles renewal process timely; negotiates new service contracts as appropriate.
• Responsible for business planning and budgeting.
• Plans for staffing needs including succession, bench-strength, and new service offerings.
• Supports client relationships; builds executive relationships; supports internal relationships.
• Supports business development.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required to the New York City area up to a weekly cadence.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
• Provides support, guidance, leadership and motivation to promote maximum performance.
• Direct reports up to 2 individuals - may vary.

QUALIFICATIONS

Education & Licensing
Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred.

Experience
Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years of Account Executive on national accounts experience and five (5) years of claims/supervisory experience.

• Experience with New York Workers Compensation.
• Experience with large-scale public entity clients.

Skills & Knowledge

• In-depth understanding of New York workers compensation, preferably with union experience.
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (97,906.00 - 137,069.00).A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.