Avaya Voice engineer(10+ years experience) at HCLTech

Role :- Avaya Voice engineer(10+ years experience)

Location :- Waukesha, WI

Job Description :-

• 10+ years of Hands-on experience on Avaya Voice range of products
• Deep understanding on Avaya Aura and Cisco voice Architecture
• Working Experience on Avaya Aura, Contact center, IVR and CPOD solutions.

Working Experience on Cisco CUCM,UCCX,Unity,CUBE,Webex and Voice Gateways.

• Develop Unified Communications and Contact Center solutions options aligned with the

business needs.

• Participate in product selection and conduct solution architecture assessments.
• Participate in workshops & design sessions and prepare documentation.
• Assisting clients in the definition and execution of key UC and CC architectural processes.
• Assisting with the preparation of consulting proposals and participating in pre-sales activities
• Participate in proposals, RFPs and provide inputs on Avaya Unified Communications and

Contact center solutions and estimation models

• Avaya Communication Manager 5.x to 10.x and Avaya Aura Messaging 6.x and 7.x configuration

and troubleshooting

• Avaya Session Manager 6.x and 7.x,8.x,10.x configuration and troubleshooting.
• Deep understanding on VoIP protocols- H.323, H.248, SIPREC and SIP
• Good understanding of SIP and Q.SIG integration with Avaya and other 3rd party PBXs like

Cisco, SFB etc.

• Deep understanding on Avaya ACD, call vectoring and call flow design in Avaya
• Understanding of call recording solutions Like Nice, variant
• Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services,

Paging Services, Wallboards

• Good understanding on IP dect phones operation and troubleshooting
• Hands on experience in configuration of Avaya gateways: G650, G450, MCC etc.
• Deep understanding on Avaya Survivability design and Architecture.
• Good Understanding to analysis call traces, PBX/SM/AAM Logs
• Expert level experience in handling Avaya IP telephony Infrastructure - Trace level
• Good Knowledge of the call flow and end user facing features
• Good experience in supporting WebEx conferencing
• Have good hands experience on Avaya CM/SM/AAM upgrades and migration
• Documentation of major issues and its root cause analysis for future reference for easy fix
• Monitoring Avaya systems and security alerts through monitoring server to identify the issues

and provide fixes in proactive manner

• Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
• Should be able to prepare Avaya Infra Architecture and network connectivity diagrams.
• Co-ordinating with ISP for circuit related outage / issue and with vendor for RMA the network/

security devices

Key Skills

• Avaya Aura, CPOD, Experience portal, Breeze, Aura Messaging, Oceana.
• SIP, H.248 and H.323.
• Basic understanding on Network LAN/WAN, routing and switching.

Certification:

• Avaya APSS, APDS, ACIS and ACSS

Cisco CCNA,CCNP AND CCIE