Avaya-Telecommunications Engineer - iMPact Business Group
Springfield, IL 62702
About the Job
Our client, one of the leading Healthcare organizations in Illinois, is a community-based, not-for-profit organization that provides a full range of inpatient, outpatient, home health, hospice, behavioral health, and primary care physician services. With eight affiliates they deliver high-quality, patient-centered care in support of their mission to improve lives and build stronger communities through better health.
Our client is looking for an Avaya Telecom Engineer
*** Please note: this role is for a Telecommunications Engineer with specific Avaya experience ***
Location: Onsite (M-F) - Springfield, IL
Relocation assistance: N/A
Type: 6-month Temp-to-Hire
Type: 6-month Temp-to-Hire
Education:
- Bachelor's degree in computer related field (required)
- (Three+ years of experience in Avaya Telecommunication support may be considered in lieu of Degree.)
Duties:
- Monitors and responds to Avaya Telecommunication hardware and software problems
- Performs Avaya Communication Manager Administration
- Installation and support of - Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits
- Responsible for Backups and Restores
- Develops and tests Disaster Recovery (DR) procedures and documentation
- Works with Telecommunications Analysts, Telecommunication Technicians, and Enterprise Network support teams to provide support for production and non-production phone systems
- Interfaces with Application Development and Vendor support service groups to ensure proper escalation during outages or periods of degraded system performance
- Supports on-going analysis of performance, availability, and maintainability of Telecommunication systems
- Trouble-shoot, identify & implement corrective measures
Experience:
- Three to five years' experience supporting Avaya Telecommunications hardware/software (required)
- Standard network protocols - TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP (required)
- Avaya Call Center software and reporting tools (required)
- Experience in development and testing of Disaster Recovery (DR) procedures and documentation
Other Knowledge/Skills/Abilities: (as many as practical)
- Avaya hardware and software systems - Avaya s8800, s8500, s8300 servers and software, VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and servers
- Problem solving skills
- Ability to consistently exercise sound judgment and initiative in all circumstances, including stressful situations
- Able to effectively manage competing priorities.
- Ability to communicate effectively with all levels of staff, including both IT staff and Business Customers
- Experience with proper escalation of critical service calls with Vendor support (quickest resolution)
- Customer service approach to those supported
- Technical and business - written / verbal skills communication skills
- Proficiency in creating appropriate system documentation
Experience:
- Three to five years' experience supporting Avaya Telecommunications hardware/software (required)
- Standard network protocols - TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP (required)
- Avaya Call Center software and reporting tools (required)
- Experience in development and testing of Disaster Recovery (DR) procedures and documentation
Other Knowledge/Skills/Abilities: (as many as practical)
- Avaya hardware and software systems - Avaya s8800, s8500, s8300 servers and software, VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and servers
- Problem solving skills
- Ability to consistently exercise sound judgment and initiative in all circumstances, including stressful situations
- Able to effectively manage competing priorities.
- Ability to communicate effectively with all levels of staff, including both IT staff and Business Customers
- Experience with proper escalation of critical service calls with Vendor support (quickest resolution)
- Customer service approach to those supported
- Technical and business - written / verbal skills communication skills
- Proficiency in creating appropriate system documentation
Source : iMPact Business Group