Avaya-Telecommunications Engineer - Impact Business Group
Springfield, IL
About the Job
Our client, one of the leading Healthcare organizations in Illinois, is a community-based, not-for-profit organization that provides a full range of inpatient, outpatient, home health, hospice, behavioral health, and primary care physician services. With eight affiliates they deliver high-quality, patient-centered care in support of their mission to improve lives and build stronger communities through better health.
Our client is looking for an Avaya Telecom Engineer
*** Please note: this role is for a Telecommunications Engineer with specific Avaya experience ***
Location: Onsite (M-F) - Springfield, IL
Relocation assistance: N/A
Type: 6-month Temp-to-Hire
Type: 6-month Temp-to-Hire
Education:
- Bachelor's degree in computer related field (required)
- (Three+ years of experience in Avaya Telecommunication support may be considered in lieu of Degree.)
Duties:
- Monitors and responds to Avaya Telecommunication hardware and software problems
- Performs Avaya Communication Manager Administration
- Installation and support of - Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits
- Responsible for Backups and Restores
- Develops and tests Disaster Recovery (DR) procedures and documentation
- Works with Telecommunications Analysts, Telecommunication Technicians, and Enterprise Network support teams to provide support for production and non-production phone systems
- Interfaces with Application Development and Vendor support service groups to ensure proper escalation during outages or periods of degraded system performance
- Supports on-going analysis of performance, availability, and maintainability of Telecommunication systems
- Trouble-shoot, identify & implement corrective measures
Experience:
- Three to five years' experience supporting Avaya Telecommunications hardware/software (required)
- Standard network protocols - TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP (required)
- Avaya Call Center software and reporting tools (required)
- Experience in development and testing of Disaster Recovery (DR) procedures and documentation
Other Knowledge/Skills/Abilities: (as many as practical)
- Avaya hardware and software systems - Avaya s8800, s8500, s8300 servers and software, VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and servers
- Problem solving skills
- Ability to consistently exercise sound judgment and initiative in all circumstances, including stressful situations
- Able to effectively manage competing priorities.
- Ability to communicate effectively with all levels of staff, including both IT staff and Business Customers
- Experience with proper escalation of critical service calls with Vendor support (quickest resolution)
- Customer service approach to those supported
- Technical and business - written / verbal skills communication skills
- Proficiency in creating appropriate system documentation
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
Source : Impact Business Group