AV Technician - Diverse Linx
San Jose, CA
About the Job
Experience with c-suite interaction a plus. Calm and collected in a fast pace environment required.
? Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
? Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
? Basic understanding of networking and network protocols
? Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
? Troubleshoot and resolve video conferencing and event service incidents, including RMA?s, and hardware/software issues.
? Process service requests within the Video and Event Services area.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
? Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
? Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
? Basic understanding of networking and network protocols
? Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
? Troubleshoot and resolve video conferencing and event service incidents, including RMA?s, and hardware/software issues.
? Process service requests within the Video and Event Services area.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Linx