AV Technician - Cisco Systems, Inc.

The Meraki Digital Workplace organization’s vision is to create a world renowned and engaging workplace experience, leading with human-centered design, that enables people to do their best work. We are passionate about our employees, and we are driven to create a productive environment where we all can be ourselves and bring our whole self to work!

Our Employees are our customers. We are transforming how Cisco designs and delivers the employee experience based on a culture that values a mindset of customer service, speed & agility in all we do, and are kind to each other. This role sits in the Meraki Digital Workplace IT team, focused on enabling the future of work with Cisco Collaboration portfolio and integrations. We are looking for top talent that will help drive excellence and be part of an exciting transformation. Come join us and be part of our amazing team!

What You’ll Do

Cisco is leading its way to define hybrid working for the world and going through transformation and to support that initiative, Digital Workplace at Meraki is going through its own major transformation. We are designing and defining an integrated experiences to enable the best of collaboration experiences and deliver that as a solution to lead the Cisco’s vision of Hybrid working with Cisco Webex and other cisco portfolio.

Cisco Collaboration Services and Webex capabilities are Key to Cisco's future success, making this a very exciting time to join our Digital Workplace IT team. We are looking for an A/V Technician to be part of our Digital Workplace IT Team.

As an A/V Technician you will participate in diverse and challenging engagements in support of our Cisco employees globally. The job responsibilities will primarily focus on performing hands-on installation of a wide range of video conferencing and integrated multimedia equipment into the collaboration offices and meeting rooms. You are required to provide break/fix support to users over the telephone, video and/or chat. Additional responsibilities include but not limited to maintain, track and assist with deployment of existing and new collaboration devices and services. This will require support coverage that will expand globally and will require some weekend oncall coverage. There will be some opportunities in assisting with new product introductions, assist deployment of various collaboration technologies, and SUPPORT of both networking and collaboration technologies both onsite and cloud platform environments.

Who You'll Work With?

You will work with within our amazing Meraki Digital Workplace IT and Cisco IT teams as part of Workplace Collaboration organization at Cisco. We are Innovators, we drive innovation to propel employee business transformation while maintaining operational quality. We are Accelerators, we accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success. We are Transformers, as Workforce Collaboration, we transform the employee experience by being our own customer first with agility, quality, and security, we continuously deliver business outcomes for our employees.

Who You Are?

We're seeking a hardworking, experienced, and self-motivated IT professional who has a real passion for technology. You feel comfortable dealing with ambiguity, and you can influence within and outside the organization.

• Must be a team player and work well in small and large global group environments.
• Must be highly driven and motivated with high level of initiative.
• Must have excellent written and verbal communication and interpersonal skills.
• Must be a self-starter and active learner.
• Must be able to work primarily remotely or in the office when required.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, a related field, or equivalent work experience.
• Exposure handling critical issues for all level of workers (Executive, High Touch, etc…)
• Must have excellent customer facing skills, problem solving, troubleshooting skills, and documentation skills.
• Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and 802.11a/b/g/n/ac wireless.
• Understand and utilize Unix Console Commands to troubleshoot and diagnose Meraki devices and Meraki Dashboard services.
• Expertise and hands on technical experience with the Cisco collaboration portfolio including WebEx, Unified CM, Expressway, CUBE, IP Phones and Video Endpoints.
• Expert knowledge on installation, configuration, and management of Cisco WebEx hardware including WebEx Desk Series, WebEx Room Series, WebEx Board Series, WebEx Room Kit and Cisco WebEx Telepresence.
• Work directly with the Client SME related to design, and deployment, management, and troubleshooting issues related to Cisco WebEx hardware mentioned above, and Cisco Control Hub center (user management, compliance, reporting, auditing, and troubleshooting).
• Excellent time management, follow-through, and attention to detail.
• Ability to clearly and concisely articulate both technical and non-technical concepts to third parties
• Provide knowledge transfer and detailed design/operational documentation to users.
• Provide quality assurance documentation review and peer review on projects.
• Strong skills in Unified Communications (UC) / Collaboration and solid router/switch expertise
• Experience in support of enterprise level video device support (Webex experience a plus)
• Virtual Meeting platform support experience (Webex a plus)
• Understanding of and/or certified in Agile delivery methodologies.
• Comfortable working in agile organization & teams, leveraging Kanban or scrum boards.
• Knowledge of ServiceNow, JIRA Cloud, JIRA Align, AHA
• Networking certifications a plus: CCNA, CCNP CWNA, etc.