AV Technician: 24-00953 - Akraya Inc.

Primary Skills: Audio/Visual Support, Event Management, Tier I Support, IT Technician
Contract type: W2
Location: Norcross, GA (100% Onsite)
Duration: 6+ months
Pay Range:$30.00 - $32.95 per hour

TALK to a recruiter NOW: CONTACT  DEEPTI @ 408-907 2727

Grow your skills by working with industry leaders

JOB RESPONSIBILITIES:

We are seeking an Audio/Visual and Event Management Support Technician for a key role at our Peachtree Corners Campus, responsible for providing top-tier operational and technical support in a corporate environment. This position involves direct interaction with internal and external clients to support and manage corporate events and meetings, alongside supervising and assisting Tier I support personnel. Successful candidates will ensure compliance with processes, improve support procedures, manage ticketing systems efficiently, and provide hands-on support for A/V and IT infrastructure during local and remote events.

• Interface and provide high-quality technical support for corporate events and meetings.
• Supervise and assist Tier I support personnel and ensure documentation and compliance with operational processes.
• Develop, update, and disseminate knowledgebase articles and process steps for efficient problem resolution.
• Coordinate with vendors and internal teams for A/V infrastructure, including system installations and maintenance.
• Manage and resolve A/V and video conferencing issues, ensuring customer satisfaction and adherence to service level agreements (SLAs).

JOB REQUIREMENTS:

• Proficiency with multiple collaboration platforms (e.g., Zoom, Cisco WebEx).
• Strong organizational and exceptional verbal and written communication skills.
• Experience in training and mentoring IT support personnel.

CALL NOW: DEEPTI @ 408-907 2727

ABOUT AKRAYA
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"