AV Systems Integration Specialist at Cornerstone TTS

Fort Worth, TX

About the Job

Job Title: A/V Systems Integration Specialist

Location: Fort Worth, TX

Position Overview:

Step into an exciting role as a Systems Integration Specialist, where you'll ensure every project system is complete, optimized, and ready for client handover. Your responsibilities will include testing technical settings, verifying system performance, and delivering an outstanding turnover experience for clients. You'll also support the Shop and Customer Support Teams to guarantee our systems meet and exceed client expectations.

Coordinates With:

Internal Team: Account Manager, System Designer, Project Manager, Operations Administrator, Shop Lead, Project Lead, Customer Support (CS) Administrator
External Partners: Manufacturers/vendors, manufacturer representatives, client representatives, AV consultants (as applicable)

Key Result Areas (KRAs)

1. Systems Integration Specialist Roles

Engage clients at project completion to ensure expectations are met.
Verify that systems are fully functional and configured to meet client objectives.
Serve as the internal technical expert, providing advice to the team.
Assist the Shop Team with fabricating racks and testing/configuring equipment.
Support the Customer Support Team with service issues.

2. Efficiency

Complete technical finishes and project reviews within budgeted timeframes and deadlines.
Conduct client training sessions within the allocated time.
Build, configure, and test all shop equipment within budget.
Submit accurate daily time logs and work order entries.
Submit credit card receipts weekly, at minimum.

3. Performance

Deliver engaging client training sessions, earning excellent feedback.
Complete technical finishes and commissioning on time, within budget, and with exceptional quality to prevent rework.
Ensure all equipment is assembled, tested, and project-ready before leaving the shop.
Acquire one Certified Technology Specialist (CTS) Renewal Unit (RU) or manufacturer/vendor certification each month.
Support service work orders as needed.

4. Coordination

Coordinate with the Operations Manager, Administrator, Project Manager, and Project Team on schedules and timelines.
Work with clients and the Project Team to ensure timely project completion.
Collaborate with the CS Administrator to provide additional service capacity.

Job Requirements:

Embrace and exemplify Companies Core Values.
Demonstrated success as a Customer Support Technician or Project Lead.
Advanced knowledge of sound, acoustics, video, lighting systems, control, networking, and basic power systems.
Proficiency with Digital Signal Processors (DSPs), control systems, video processors, iAuditor, IP addressing, and networking.
Thorough understanding of construction drawings and schematics.
Proven ability to quickly identify and resolve system errors.
Strong troubleshooting and problem-solving skills.
Knowledge of methods and equipment to test and verify system performance.
Mechanical aptitude and proficiency with common hand tools used in electrical and rigging trades.
Comfort working at heights using ladders or mechanical lifts.
Ability to lift, push, pull, or carry at least 50 pounds without assistance.
Flexibility to stoop, bend, kneel, and twist frequently.
Excellent hand-eye coordination and fine motor skills.
Ability to work in demanding conditions, including extreme temperatures and confined spaces.
Ability to handle stressful work situations and meet deadlines.
Excellent verbal and written communication skills; professional demeanor and appearance.
Proficiency with Excel, Word, Outlook, and OneNote.
Valid driver's license with a good driving record and reliable transportation.
Authorization to drive a company vehicle per the Fleet Safety Program.
Ability to work on school and house of worship premises.
Commitment to safe work practices.
Willingness to travel as required (US only).
Flexibility to work out-of-town, evenings, weekends, overtime, and long hours as needed.
Adherence to the company dress code.

Education:

Completion of AVIXA - Recognized A/V Technologist Certificate.
Certified Technology Specialist (CTS) certification required; CTS-I preferred.
Associates or technical degree or 2 years of A/V experience with a High School diploma or GED.
Commitment to continuous learning and staying updated on new products and industry certifications.
Dedication to improving processes, quality, and maintaining renewal certifications.

Seize this opportunity to join our team and play a critical role in delivering high-quality A/V systems that exceed client expectations.

Salary

30 - 45 /hour