AV/IT Network Engineer - AVI-SPL

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Experience Studio Lab Technician role is a very unique. First, and foremost we take care of the lab test environment. This test environment is used to test the deployment of new exhibits and features to existing exhibits before they are deployed to a production environment. These exhibits range from google products to proprietary show control systems developed by the Experience Studio Engineering team.

In addition to maintaining and testing, the Lab Technicians are level 3 support for the production centers. If the Site Techs or Technical service managers escalate an issue or request, the Lab Technicians will diagnose and resolve the issue or escalate to the Technical Integration Leads or Engineering teams respectfully.

Lab Technicians need to have a full understanding of many different technologies/disciplines to provide the best possible support for both the production centers and lab space. Lab Technicians need to understand every little detail pertaining to how a center or lab is structured in order to quickly diagnose and resolve potential issues. This includes, but not limited to, hardware (both AV equipment and OS driven machines), networking (usually OSI layers 1-3), scripting support (our exhibit machines are deployed / maintained via scripts), python and javascript support (our exhibits are primarily JS and python based).

Skill Priorities:

Linux Troubleshooting, Familiarity and working with terminals.(Bash)

Familiarity with Web Development, (Python and javascript).

Have experience with hardware/cabling/integration

Experience with switches/routers networking concepts and fundamentals

Nice to have:

Experience with AV hardware (Crestron, Qsys, Lighting, Paradigm, Mosaic, Photoshop, Picturall )

How web apps work (Browsers, cloud hosted webservers)

How web apps are deployed (GCP, AWS

How machines are provisioned (Debian, OSX)

Infrastructure Operations Support (Google Cloud)

• Google Cloud
• Oversee/track configuration changes (like adding IP addresses to whitelists)
• General SysAdmin tasks
• Respond to outages / monitoring
• GCE (Cloud Virtual Machines)
1. Enforcer
2. Standardize configuration
3. Perform administration and maintenance tasks
• Adding/removing users, assisting with dealing with Ganpati group access requirements
• Aiding with rotating expiring SSL certs
• Pro-active maintenance across all GCP environments (including lesser used ones like nightly)
• Ganeti - Helping manage services and provide automation for:
• Jenkins
• BuildBot

Platform Support Enhancements

• Build and maintain our own apt repository for our custom OS settings
• Build and maintain our own brew repository for macOS
• Set up and maintain Windows VM for control in each center

Software/Firmware version management

• Stay up to date with where the industry is with software we use, proactively upgrade when security issues are found
• Qualify new software/firmware updates in the lab. 
• AV Hardware
• Picturall
• Q-Sys
• NVX
• Crestron
• Operating Systems
• Debian
• macOS
• Android
• Platform Dependencies
• Chrome
• Keynote
• Python
• Java
• Salt
• RabbitMQ
• Oversee/track firmware updates in the Centers to ensure things are on the same version.

Testing Support

• Testing Software From ENG for Regression and UAT
• Testing New and Old Hardware with requirements for Exhibits
• Testing new OS Requirements for Linux

Deployment Support

• Deploying New Hardware
• Deploying New Software to Live centers after testing

Technical Support

• Help to resolve any issues with 3rd party developers working with the a Custom Web environment
• Assist the QA/Interactives team with their needs

Escalations

• Respond to escalations from Level 1 and 2 Escalations
• Primary POC for Infrastructure outages

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.