AV Field Engineer - Philly/NJ

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first  transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the  LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at  and follow us on  and .

What part will you play?

Under general supervision, the Field Engineer will commission AV systems at client sites to provide the optimal performance according to the scope and design intent. Responsible for drawing redlines, network coordination, and communication with the project team. 

What will you be doing?

• Commission AV systems at client sites by optimizing settings in the equipment to ensure the system is operating as designed according to scope and drawings, documenting any changes via redlines returned to the PM and DE, and completing the project quality checklist. 
• Pre-commission systems in the office.  
• Perform programming and configuration loading and testing, debugging control system with remote programmer. 
• Communicate status to project stakeholders regularly. 
• Troubleshoot technical issues by tracing signal flow and engaging the appropriate parties to assist in resolving the issue. 
• Configure AV network and coordinate client network. 
• Create and modify DSP files for typical systems with an emphasis on AEC optimization for videoconferencing and coordinating control objects with programmer. 
• Contributes lessons learned feedback to the install, design, and pre-sales engineering teams to constantly improve system designs, product selection, and implementation. 
• Archive configuration and programming files with appropriate labeling to increase the efficiency and effectiveness of the service team. 
• Maintain and grow certifications and technical knowledge. 

What do we require from you?

Required Education, Skills, Competencies, & Experience:

• ​​1-3 years experience​ in the field of Audio-Visual installation/commissioning 
• Able to concisely, consistently, and appropriately communicate with the project team
• Able to troubleshoot basic and complex AV and network systems 
• Familiar with MTR and Zoom Rooms Required 
• Required DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS 

Preferred:

• Proficient with Microsoft Office 365 
• Self-starter and requires little direct oversight to perform tasks 
• AVIXA CTS-I 
• AVIXA CTS Preferred 
• Extron AV Associate Preferred
• Audinate Dante Level 1 Preferred
• Control certification from one or more of the following manufacturers: QSC, Extron, Crestron Preferred
• Good customer service skills 
• Field installation and/or system design experience 
• Knowledge or familiarity with broadcast or hybrid conference-live event systems 
• Able to commission and troubleshoot using only a virtual connection to the system with onsite support 
• Audinate Dante Level 2 
• Biamp Tesira Server 
• Q-Sys Level 2 and Control 201 
• Extron Certified Control Professional
• Shure Integrated Systems Level 1 

Physical Requirements: 

Associate will spend most of the day on their feet moving around the jobsite. Must be able to occasionally lift at least 40lbs and be able to climb ladders and stairs. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and depth vision. Must be able to hear. 

Travel: 

Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver’s license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2-hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times. 10% remote travel is required on a regular basis.

To learn more about becoming part of the Diversified team, visit us at or email us at .  

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.   Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at .

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.