AV Deployment Engineer, IT Services, Corporate Infrastructure Services - Amazon

Description Are you passionate about helping people use technology to solve problems? Do you love being a part of an exciting and innovative environment? Join Amazon IT Services! We're looking for people who strive to "Work Hard. Have Fun. Make History." Amazon's Corporate Infrastructure Services (CIS) is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an Audiovisual (AV) Deployment Engineer. This role will be responsible for remote and onsite configuration and testing of audiovisual systems to support new and existing deployments at Amazon corporate sites. The right candidate will possess a strong background in AV engineering with focused technical experience with audiovisual technologies and large-scale hardware deployments. The candidate must be able to thrive and succeed in an ever-changing environment, identify opportunities for efficiency and automation in the delivery process, and not be hindered by abrupt changes in a project. This role will require clear, concise communication, bias for action, and strong ownership in dealing with project responsibilities. The successful candidate will need skill in identifying and documenting technical problems. The role requires an ability to deliver on responsibilities while continually raising Amazon's quality bar. Problem solving skills and thriving in high-pressure environments are essential to success in this role. Key job responsibilities - Configure audiovisual devices remotely using scripts and deployment tools - Configure, tune, and test audiovisual devices onsite, including: System Control Processors, Audio Digital Signal Processors (DSPs), Videoconferencing Codecs, and more. - Modify existing deployment scripts/automation to improve or enhance capabilities and performance - Develop new scripts or create tooling to automate tasks, and partner with another team to publish. - Track project assignments and adjust personal schedule based on project priorities - Plan travel and make travel bookings to support onsite project deliveries - Communicate with Amazon AV project delivery managers on project status - Troubleshoot and escalate system issues to Amazon AV design and engineering teams - Communicate with external vendors including AV integrators - Adapt to changing objectives and thrive in situations with a high degree of complexity and ambiguity About the team The AV Hardware Deployment Engineering team consists of 10 Engineers globally (5 in AMER, 3 in EMEA, and 2 in APAC). This team is responsible for the final configuration and deployment of all Amazon AV systems globally. We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | Seattle, WA, USA Basic Qualifications - 3+ years of IT systems or relevant commercial production environment experience - 3+ years of technical support experience - 3+ years of experience with configuring industry-standard AV technologies such as: Cisco videoconferencing systems, QSC and Biamp DSPs, Extron Control Processors and DSPs, Dante, and Shure microphone systems Preferred Qualifications - Experience supporting video conference and teleconference equipment - Experience with networking technology (TCP/IP, subnetting, DNS and DHCP) - Experience driving IT projects to completion with little supervision - InfoComm/AVIXA CTS certified Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $48,600/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.