AV Collaboration Tech Specialist in Troy, NY - Acture Solutions

AV Collaboration Tech Specialist

Who We Are:
Acture Solutions has been a leader in the technology solutions space for over 4 decades in the Capital Region. We offer the most current 360º IT solutions and are definitely not your father's MSP.

Over the past 4 years under renewed leadership, we have tripled in size and have made Inc. Magazine's Fastest Growing Companies List for 2 consecutive years. We are a scrappy, highly skilled, and highly motivated team of problem solvers that is focused on delivering excellence to the clients we serve.

We project to double in size over the next 3 years and are looking for "lifers" who want to stay with us, grow with us, and contribute to the team's success.

Position Overview:
Acture Solutions is looking to hire several full-time AV technology specialists who are highly knowledgeable in enterprise-grade audio-visual and conferencing tech implementations including Microsoft Teams/Teams Rooms, Zoom, Cisco Telepresence, and Polycom. Ideal candidates will have 5 years minimum experience implementing AV technologies and familiarity with Microsoft Teams. This is a fully onsite role based in Troy, NY.

Responsibilities:

•Install AV equipment, such as monitors, tablets, and conference room setups.
•Assist in the configuration and set up of Microsoft Teams meetings, events, and integrations.
•Ensure daily equipment in conference rooms is operable and ready for hosting meetings.
•Troubleshoot AV and conference/event issues, providing excellent customer service to end users.
•Document processes and train others on new methodologies as needed, and follow SOPs and checklists.
•Undertake special projects as directed.
•Exemplify Acture's Core Values every day of Bias to Action, Integrity, Ownership, Customer Service, and having fun at work.

Who you are:

•You have an Associates or Bachelors degree in IT, Computer Science, or related field.
•You have at least 5 years of experience in IT support at organizations supporting thousands of users.
•You are experienced with supporting, installing, and troubleshooting PCs, laptops, tablets, and AV equipment/peripherals.
•You are experienced in Microsoft Teams, including Teams rooms, Zoom, Polycom, Cisco Telepresence, and large-scale hosted events.
•You love problem-solving and helping others.
•You can change priorities quickly when necessary, yet still keep movement on long-term projects and tasks.
•You zealously believe in clean Cable Management.

Compensation:

•Salary of $95,000 to $110,000 based on experience.
•CDPHP Health insurance plan with zero deductible
•Vision and Dental options
•An employer matching 401(k) plan
•Generous PTO policy that allows your work life and personal life to play nicely together


Acture Solutions is an Equal Opportunity Employer that values a diverse team who puts out quality work and brings a healthy attitude every day.

A criminal background check and having a valid drivers license are requirements for this position.